Human Resources

accomnewsSaturday, July 3, 2021
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Op-Ed: True Story of An Authentic Hospitality Welcome

As I approach the front desk, obviously arriving, at least 70% of the time I am greeted with the common…
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Doug KennedySunday, December 1, 2019
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Train staff that phone calls are opportunities, not interruptions!

With so much information online at a hotel’s website and elsewhere, the telephone is ringing a lot less than it…
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Kate JacksonSunday, December 16, 2018
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What’s the latest trend in accom training?

Emotional intelligence is on the syllabus for Crowne Plaza staff as the accom giant attempts to sooth the angst of…
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Kate JacksonWednesday, June 27, 2018
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Free training to give NSW competitive edge

NSW accommodation businesses can tap into new government training designed to help them develop, promote and sell their product to…
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Resort PublishingWednesday, August 10, 2016
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Asia region hotel chief says sector provides great career opportunities for young Australians

Jan Smits, CEO of the Intercontinental Hotels Group for Asia, Middle East & Africa (AMEA), has said that while many…
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Rosie ClarkeWednesday, June 29, 2016
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Training your team for upselling by room type and by rate option

After several years of solid RevPAR growth, most hotels are now seeing the increases slow.
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Rosie ClarkeSunday, April 17, 2016
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Hospitality training school partnership with industry benefits new graduates

Queensland’s leading hospitality training school says it is providing job outcomes for graduates as it delivers a third program to…
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Rosie ClarkeWednesday, March 9, 2016
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Latest hotel mgt cohort graduates amid high staff demand with Aus tourism to reach $129bn by 2020-21

Blue Mountains International Hotel Management School, which is now part of Torrens University Australia, has been providing high quality graduates…
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Rosie ClarkeSunday, February 28, 2016
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Providing the best outcome for your guests and your business

Making people feel welcome in a relaxing or businesslike environment lets a function host give full expression to the creative…
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Rosie ClarkeSunday, February 28, 2016
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Tips for catering sales training in 2016

Although much has changed in recent years regarding the profession of hotel catering sales, one fact that remains the same…
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Experienced digital growth CEO, former Senior Executive at eBay and, most recently, Managing Director at Autotrader/Carsguide, Shaun Cornelius has been appointed Chief Executive Officer for NewBook.
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Coin cell batteries for compact professional electronic devices

It’s critical for your staff to ensure high levels of customer service. Procell’s long lasting batteries help to power the profitability of your business. By minimizing the time and costs spent on battery replacements, your staff can focus better on your customers.
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Expertly engineered for long lasting performance in high-drain professional devices

It’s critical for your staff to ensure high levels of customer service. Procell’s long lasting batteries help to power the profitability of your business. By minimizing the time and costs spent on battery replacements, your staff can focus better on your customers.
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Provide a Great Guest Experience with HoneyBadger Technologies

HoneyBadger Technologies has been providing in-room technology solutions to hospitality stakeholders for over a decade. Today, HoneyBadger Technologies is working to expand its capabilities in order to enable tomorrow’s smart hotel rooms.
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No one likes to wait: How new access control technology offers choices for guests

For the seasoned traveler, a smooth check-in is an experience they don’t easily forget. Unfortunately, however, it’s often perceived as an inconvenient and frustrating obstacle to the start of their stay. Although waiting is an expected part of many services, research has shown that guest satisfaction can degrade significantly in as little as 5 minutes.
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Cendyn CMS: Powerful, effective content marketing for hotels

Hotels are continually looking for ways to drive website engagement with robust personalization features and effective content marketing to turn lookers into bookers. One of the best organic ways to offer compelling content is through a well-run blog that speaks to potential guests in a friendly, honest and engaging way.
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