Human Resources
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Extraordinary talent pool to launch Langham legacy in Queensland
With 100 new recruits starting this week, The Langham Gold Coast is being positioned as one of the most exciting…
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Sabre gives back to employees
Sabre’s new ’bold vision’ underpins its commitment to fostering an inclusive environment where team members can feel like they belong
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Event Hotels and Resorts unveils Leadership Accelerator program
Event Hotels & Resorts new leadership program is built on mastering the hotel trade with a focus on developing management…
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Celebrating the future of hospitality training
William Angliss Institute has unveiled new, state of the art facilities designed to improve and support the Institute’s existing capabilities
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Op-Ed: True Story of An Authentic Hospitality Welcome
As I approach the front desk, obviously arriving, at least 70% of the time I am greeted with the common…
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Train staff that phone calls are opportunities, not interruptions!
With so much information online at a hotel’s website and elsewhere, the telephone is ringing a lot less than it…
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What’s the latest trend in accom training?
Emotional intelligence is on the syllabus for Crowne Plaza staff as the accom giant attempts to sooth the angst of…
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Free training to give NSW competitive edge
NSW accommodation businesses can tap into new government training designed to help them develop, promote and sell their product to…
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Asia region hotel chief says sector provides great career opportunities for young Australians
Jan Smits, CEO of the Intercontinental Hotels Group for Asia, Middle East & Africa (AMEA), has said that while many…
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Training your team for upselling by room type and by rate option
After several years of solid RevPAR growth, most hotels are now seeing the increases slow. Of course each market is…
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