Human Resources
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Op-Ed: True Story of An Authentic Hospitality Welcome
As I approach the front desk, obviously arriving, at least 70% of the time I am greeted with the common…
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Train staff that phone calls are opportunities, not interruptions!
With so much information online at a hotel’s website and elsewhere, the telephone is ringing a lot less than it…
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What’s the latest trend in accom training?
Emotional intelligence is on the syllabus for Crowne Plaza staff as the accom giant attempts to sooth the angst of…
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Free training to give NSW competitive edge
NSW accommodation businesses can tap into new government training designed to help them develop, promote and sell their product to…
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Asia region hotel chief says sector provides great career opportunities for young Australians
Jan Smits, CEO of the Intercontinental Hotels Group for Asia, Middle East & Africa (AMEA), has said that while many…
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Training your team for upselling by room type and by rate option
After several years of solid RevPAR growth, most hotels are now seeing the increases slow. Of course each market is…
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Hospitality training school partnership with industry benefits new graduates
Queensland’s leading hospitality training school says it is providing job outcomes for graduates as it delivers a third program to…
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Latest hotel mgt cohort graduates amid high staff demand with Aus tourism to reach $129bn by 2020-21
Blue Mountains International Hotel Management School, which is now part of Torrens University Australia, has been providing high quality graduates…
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Providing the best outcome for your guests and your business
Making people feel welcome in a relaxing or businesslike environment lets a function host give full expression to the creative…
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Tips for catering sales training in 2016
Although much has changed in recent years regarding the profession of hotel catering sales, one fact that remains the same…
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