Doug Kennedy
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News In Brief
Most hotel sales prospecting is exercise in futility
Sales, are your people hungry, hardworking, and well-intentioned?
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New Zealand
How hotel salespeople are using tech to put people back in the sales process
While so many hotel salespeople await conditions to return to “normal,” sales superstars like these recognize that disruption creates opportunities…
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News In Brief
Five Ways Focused Service Hotels Can Increase Direct Voice Bookings
Although they are generally outperforming other lodging segments, most if not all focused and selective service hotels are looking to…
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News In Brief
The heart of hospitality needed now more than ever
By focusing on what guests really want - warmth, welcome and genuine interactions - true leaders will rise above the…
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New Zealand
Op-Ed: Train front-desk staff to handle COVID-19 complaints
When I read the online guest reviews and social media postings, one legitimate factor frustrating the traveling public is inconsistency.…
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New Zealand
Reinvent the welcome experience with self-check-in
It’s time to reinvent the self-check-in process, and that doesn’t mean only cutting back front-desk employees.
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New Zealand
Op-Ed: Reinvent the welcome experience with self-check-in
It’s time to reinvent the self-check-in process, and that doesn’t mean only cutting back front-desk employees.
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New Zealand
These times, more than ever, call for heartfelt hospitality
It seems to me that all these stressors are amplifying the default personality traits of those at both extreme ends…
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Management
Op-Ed: The most important hotel ‘salesperson’ right now is working behind your front desk
Here are 5 principles for hospitality excellence to help hoteliers see the front desk as a revenue-generating position, not an…
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Marketing
Op-Ed: Use video email for personalised, narrated, virtual hotel tours
By training your team to use video email for personalised, virtual tours, you'll be providing meeting and event planners with…
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