Doug Kennedy

Doug Kennedy is president of the Kennedy Training Network. Doug's articles are originally published in www.HotelNewsNow.com” and Accom News shares them with permission.

New Zealand

Doug Kennedy4 weeks ago
0 659

These times, more than ever, call for heartfelt hospitality

It seems to me that all these stressors are amplifying the default personality traits of those at both extreme ends…
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Management

Doug KennedyWednesday, July 29, 2020
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Op-Ed: The most important hotel ‘salesperson’ right now is working behind your front desk

Here are 5 principles for hospitality excellence to help hoteliers see the front desk as a revenue-generating position, not an…
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Marketing

Doug KennedyWednesday, July 15, 2020
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Op-Ed: Use video email for personalised, narrated, virtual hotel tours

By training your team to use video email for personalised, virtual tours, you'll be providing meeting and event planners with…
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Management

Doug KennedySaturday, July 4, 2020
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Is your hotel sales team ready for the transition from fishing to hunting sales leads?

After the tidal wave of cancellations and postponements in March, followed by an eerily quiet April and May when many…
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News In Brief

Doug KennedyWednesday, July 1, 2020
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How to show welcoming smiles behind your hotel staff masks

As part of the hotel and lodging industry’s effort to help guests feel safe about traveling during the current COVID-19…
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Industry

Doug KennedyWednesday, March 25, 2020
0 827

Train your sales and reservations team to show compassion for cancellations

As a hotel sales trainer, it seems very odd to be writing a train-the-trainer article about how to manage cancellations,…
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Industry

Doug KennedyWednesday, February 19, 2020
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Person-to-person connections can help seal the deal

Sales offices, once a hub of social engagement, have grown silent. If you listen very closely, you might be able…
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Industry

Doug KennedySunday, January 19, 2020
0 571

How hoteliers can avoid the email overload

It’s easy to get lost in an inbox full of messages, but here are some ways for hoteliers to better…
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Developments

Doug KennedySunday, December 1, 2019
0 824

Train staff that phone calls are opportunities, not interruptions!

With so much information online at a hotel’s website and elsewhere, the telephone is ringing a lot less than it…
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Management

Doug KennedyMonday, November 4, 2019
0 468

Epic hospitality training

EPIC - Empathy, Patience, Intuition and Compassion. Most guest service training focuses only on interpersonal communications, yet when you only…
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Hotels are heading into budget season at a difficult time for the industry. The pandemic-driven downturn has slashed revenues and imposed significant financial pain, forcing many hotels to focus on cost control. As a result, individual properties and groups are running lean, with smaller operational and management teams.
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Revenue Management E-Learning Solutions for Industry and Academics

Melissa Kalan, CEO of ARMA truly believes it takes a team to drive a revenue management strategy and this team is the entire workforce from senior management to front line and back of house staff. Every staff member is a revenue management ambassador for the organisation and training can uncover the next revenue management superstar and improve your bottom line.
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The ARMA Summit Thrives as a Learning Resource

The annual Revenue Management Summit, held on 28-29 July was adapted this year to a virtual conference, to ensure industry continues to have access to this valuable content and a platform for connection and discussion The virtual format proved to be an overwhelming success, with delegate numbers matching that of the in-person event held the previous year and attracted an international audience from across the globe.
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24/7 treatment against viruses in the air and on surfaces

With the industry taking considerable measures and embracing new technologies to maintain a COVID-safe environment – and the World Health Organization now acknowledging the risk of airborne transmission – one technology is standing out as a game changer for the industry.
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Pandemic brings virtual tours to the forefront of hotel industry’s mind

You’ve probably heard of virtual tours (VT), or maybe you’ve even considered creating one for your hotel. Now is a better time than ever to get on board with this exciting technology. 360 degree VTs give your guests and commercial customers the power to visually experience all your hotel has to offer from the comfort of their own couch.
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Future-proofing your hotel access control with 5 core technologies

SALTO Systems are experts in electronic access control systems for hospitality. Cedric Duigou explains how SALTO’s innovative approach is helping the industry offer security and ease of access to their guests, whilst future-proofing for change, growth and flexibility.
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Ross Forbes-Stephen
Our state Tourism WA organisation ran a campaign promoting t...
Kathy Lawson
Absolutely agree. I have the same problem where people swear...
Kerryn Beck
You are spot on Ross. I have approached our local tourist as...
Peter
We terminated our Agreement with Agoda for that specific rea...
Rosie Clarke
Hi David, Thanks for your comment! We reached out to Oxyzone...