Doug Kennedy

Doug Kennedy is president of the Kennedy Training Network. Doug's articles are originally published in www.HotelNewsNow.com” and Accom News shares them with permission.

News In Brief

Doug Kennedy3 weeks ago
0 418

Most hotel sales prospecting is exercise in futility

Sales, are your people hungry, hardworking, and well-intentioned?
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New Zealand

Doug KennedySunday, January 24, 2021
0 490

How hotel salespeople are using tech to put people back in the sales process

While so many hotel salespeople await conditions to return to “normal,” sales superstars like these recognize that disruption creates opportunities…
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News In Brief

Doug KennedyThursday, December 3, 2020
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Five Ways Focused Service Hotels Can Increase Direct Voice Bookings

Although they are generally outperforming other lodging segments, most if not all focused and selective service hotels are looking to…
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News In Brief

Doug KennedySaturday, November 28, 2020
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The heart of hospitality needed now more than ever

By focusing on what guests really want - warmth, welcome and genuine interactions - true leaders will rise above the…
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New Zealand

Doug KennedySunday, November 1, 2020
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Op-Ed: Train front-desk staff to handle COVID-19 complaints

When I read the online guest reviews and social media postings, one legitimate factor frustrating the traveling public is inconsistency.…
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New Zealand

Doug KennedyThursday, October 1, 2020
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Reinvent the welcome experience with self-check-in

It’s time to reinvent the self-check-in process, and that doesn’t mean only cutting back front-desk employees.
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New Zealand

Doug KennedyThursday, October 1, 2020
0 1,070

Op-Ed: Reinvent the welcome experience with self-check-in

It’s time to reinvent the self-check-in process, and that doesn’t mean only cutting back front-desk employees.
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New Zealand

Doug KennedyWednesday, September 2, 2020
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These times, more than ever, call for heartfelt hospitality

It seems to me that all these stressors are amplifying the default personality traits of those at both extreme ends…
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Management

Doug KennedyWednesday, July 29, 2020
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Op-Ed: The most important hotel ‘salesperson’ right now is working behind your front desk

Here are 5 principles for hospitality excellence to help hoteliers see the front desk as a revenue-generating position, not an…
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Marketing

Doug KennedyWednesday, July 15, 2020
0 871

Op-Ed: Use video email for personalised, narrated, virtual hotel tours

By training your team to use video email for personalised, virtual tours, you'll be providing meeting and event planners with…
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The Body Corporate for “Castlebar Cove”, an exceptional and luxurious residential complex located in the prestigious Brisbane inner-city suburb of Kangaroo Point, is delighted to invite Expressions of Interest in tendering on the upcoming Caretaking Agreement for the common property of the scheme.
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NewBook Secures Major Investment to Accelerate Market Growth

Australian-based Property Management System provider, NewBook, has secured a major investment from Potentia Capital, Australasia’s leading technology-focussed private equity firm.
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Don’t Trust Your Guests’ Sleep to Just Anyone

At A.H. Beard, we are passionate about sleep, and with 120 years’ experience crafting quality mattresses, it is a topic we know a lot about. Five generations of the Beard family have been committed to continuous innovation, ensuring we remain leaders in our field and deliver on our purpose of improving lives through better sleep.
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Ritz Hotel Geelong Deploys High-performance Wi-Fi Network Technology by Liveport

4.5 Star Australian property leverages Liveport’s hotel internet expertise to address latest guest online needs while ensuring seamless operations connectivity.
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NextGuest merges with Cendyn

Cendyn, the leading provider of cloud software and Digital Marketing services for the hospitality industry, and NextGuest, a New York and Munich-based CRM and Digital Marketing leader, combine under the Cendyn brand to become the largest scalable CRM and Digital Marketing provider in the hospitality industry.
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Australia’s Largest Hotel and Accommodation Industry Expo Returns

After a hiatus in 2020, NoVacancy Hotel+Accommodation Industry Expo is set to make a triumphant return on the 1-2 of June at the ICC Sydney Exhibition Centre.
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