Doug Kennedy
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News
Where are all these guests who supposedly prefer humanless hotel experiences?
Contrary to popular belief, guests might not favour contactless, or humanless, hotel and accommodation experiences.
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News
Effective hotel sales prospecting on LinkedIn
As demand is rebounding in the hotel group and event space, some salespeople are falling back into their old ways…
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News In Brief
The difference between ‘hospitality’ and ‘guest service’
Doug Kennedy asks: What is hospitality?
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News In Brief
As demand returns for groups and events, let’s not slip back into ‘order-taking’
Doug Kennedy on sales: Let's not slip back to order taking
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News In Brief
Op-Ed: Maximize sales via textual communications
"The majority of sales conversations are now taking place via textual communication..."
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News In Brief
Most hotel sales prospecting is exercise in futility
Sales, are your people hungry, hardworking, and well-intentioned?
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New Zealand
How hotel salespeople are using tech to put people back in the sales process
While so many hotel salespeople await conditions to return to “normal,” sales superstars like these recognize that disruption creates opportunities…
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News In Brief
Five Ways Focused Service Hotels Can Increase Direct Voice Bookings
Although they are generally outperforming other lodging segments, most if not all focused and selective service hotels are looking to…
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News In Brief
The heart of hospitality needed now more than ever
By focusing on what guests really want - warmth, welcome and genuine interactions - true leaders will rise above the…
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New Zealand
Op-Ed: Train front-desk staff to handle COVID-19 complaints
When I read the online guest reviews and social media postings, one legitimate factor frustrating the traveling public is inconsistency.…
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