Wednesday, June 28, 2017
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Guest Facilities

Guest requests & what’s behind the desk

It’s common for guests to forget or misplace personal items while travelling, and often the first place they turn to is hotel reception – but where should hotels draw the line with personal guest supplies, and how much can guests really expect to get for free? AccomNews asked both budget and luxury hotels what items reception should have on hand.

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How can you impress with good public washroom facilities?

Never make the mistake of underestimating the power of your public washroom facility! Often overlooked, under-appreciated and ill-equipped, let’s face it they are usually the last facility that gets a face-lift and the least thought-through. Ironically though, they are often the first and last facility guests will use in your accommodation and yes, they can make or break a guest …

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Wooing guests with aromas worth remembering

A recent visit to Qasr Al Sarab Desert Resort in Abu Dhabi reminded me just how opulent and on point guest amenities can be.  The smallest of details can delight a details-focussed guest like myself. Gazing around my oasis chamber, I caught sight of my ‘soap menu’. The height of thoughtfulness, I thought, and what was truly revolutionary for me …

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Creating a water park: white knuckle or lazy days?

Australia is renowned for the outdoor holiday experiences made available because of its unique and beautiful environment. Adventurous families especially enjoy activities that everyone can participate in and a water park can provide a welcome addition to any idyllic family holiday. Why do families love water parks? Simply because there is something fun for all the family – appealing to …

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Mantra reveals its top 5 pools as heatwave hits Australia

From sandy-beach lagoons to rooftop pools in the city and infinity swimming pools perched above the beach, Mantra Group announces some of its best pools to cool down in during an Aussie heatwave. Peppers Beach Club & Spa, Palm Cove QLD The balmy weather in Tropical North Queensland calls for more than just one swimming pool. Peppers Beach Club & …

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Kid campaign to launch at Oaks Oasis Resort, Sunshine Coast

Recently rated by travellers in Holidays with Kids 2016 ‘Top 10 Best Family Resorts’ awards, Oaks Oasis Resort offers a spectacular line-up of kid-friendly facilities for the youngest of guests right through to tweens and teens. Known as one of Australia’s top resorts for families, Oaks Oasis Resort on Queensland’s sparkling Sunshine Coast is set to become even more of …

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What about outdoor furniture?

Visitors understand a country by experiencing its lifestyle, Australia’s lifestyle is shaped by its history, politics, wealth, climate and culture, and part of why it is such a great place to live or visit is because of the freedom and choice it offers. Of course, climate is an important part of the Australian identity and why a large chunk of …

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Trying to ignore the kids? You’re missing out on revenue

Not just for kids anymore, keeping the children entertained is a huge revenue opportunity as well as a bulletproof way to get parents on-side. Children are far more than an after-thought in 2015, they are a vital part of any guest list and the key to securing repeat visits. If your accommodation facility can entertain families instead of just adults, …

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