Guest Facilities

Never make the mistake of underestimating the power of your public washroom facility! Often overlooked, under-appreciated and ill-equipped, let’s face it they are usually the last facility that gets a face-lift and the least thought-through. Ironically though, they are often the first and last facility guests will use in your accommodation and yes, they can make or break a guest …

A recent visit to Qasr Al Sarab Desert Resort in Abu Dhabi reminded me just how opulent and on point guest amenities can be.  The smallest of details can delight a details-focussed guest like myself. Gazing around my oasis chamber, I caught sight of my ‘soap menu’. The height of thoughtfulness, I thought, and what was truly revolutionary for me …

Australia is renowned for the outdoor holiday experiences made available because of its unique and beautiful environment. Adventurous families especially enjoy activities that everyone can participate in and a water park can provide a welcome addition to any idyllic family holiday. Why do families love water parks? Simply because there is something fun for all the family – appealing to …

An accommodation property is multi-faceted and the whole is greater than the sum of the parts. Don’t lose guests to other establishments simply because they are better facilitated.

The accommodation industry’s ultimate goal is to provide guests with premium comfort and optimum service.

From sandy-beach lagoons to rooftop pools in the city and infinity swimming pools perched above the beach, Mantra Group announces some of its best pools to cool down in during an Aussie heatwave. Peppers Beach Club & Spa, Palm Cove QLD The balmy weather in Tropical North Queensland calls for more than just one swimming pool. Peppers Beach Club & …

Recently rated by travellers in Holidays with Kids 2016 ‘Top 10 Best Family Resorts’ awards, Oaks Oasis Resort offers a spectacular line-up of kid-friendly facilities for the youngest of guests right through to tweens and teens. Known as one of Australia’s top resorts for families, Oaks Oasis Resort on Queensland’s sparkling Sunshine Coast is set to become even more of …

Visitors understand a country by experiencing its lifestyle, Australia’s lifestyle is shaped by its history, politics, wealth, climate and culture, and part of why it is such a great place to live or visit is because of the freedom and choice it offers. Of course, climate is an important part of the Australian identity and why a large chunk of …

Not just for kids anymore, keeping the children entertained is a huge revenue opportunity as well as a bulletproof way to get parents on-side. Children are far more than an after-thought in 2015, they are a vital part of any guest list and the key to securing repeat visits. If your accommodation facility can entertain families instead of just adults, …

As a tourism operator or destination marketing manager, it is hard to imagine what it would be like travelling with an impairment or disability. For example, medieval cobblestones at a castle ruin is a charm to many, but for a wheelchair user, Rick Steves in his John Sage accessible travel blog tells us, it can become nearly impossible to cross (and not …