AccomNews – Australia Keeping Accommodation Industry Professionals Informed

As guests employ luxury hotel-like design features in their own homes, some hotels are also adopting a boutique, home-style approach to hotel design for a market seeking character and comfort. Accomnews spoke exclusively with award-winning hotel and interior design company, Dreamtime Australia Design, about how hotels are steering away from the stereotypical hotel room look.

Coming from country Victoria, we had never heard of ‘management rights’ until we were on the Gold Coast for a holiday about a decade ago.

“When it comes to privacy and accountability, people al-ways demand the former for themselves and the latter for everyone else.” So said David Brin, the award-winning American scientist and science fiction author.

All room maids, you would assume, know how to put together a clean and comfortable bed…

To discover more about virtual technology and the ways hotels can, and are, using it to improve their business results, SiteMinder’s Dean Elphick spoke to Marc Charette of Work Pics.

It’s common for guests to forget or misplace personal items while travelling, and often the first place they turn to is hotel reception – but where should hotels draw the line with personal guest supplies, and how much can guests really expect to get for free? AccomNews asked both budget and luxury hotels what items reception should have on hand.

International and domestic travel has never been more accessible to tens of millions of people …

You've trained your bellman, concierge and front desk staff to a tee. Your guests immediately feel welcome at your property with the awful nightmare of security lines, air travel and bag collection finally behind them. They enter their guest room, just starting to unwind, and then prominently displayed is a bottle of water with an unmistakably exorbitant price tag. And it is all for naught.

Crowne Plaza Melbourne has launched an Australian-first accommodation experience on May 23, offering guests the chance to play an escape game whilst enjoying the comfort and views of a king suite.

Designing a lighting fit-out or upgrade for a hotel can be an epic adventure but …

International and domestic travel has never been more accessible to tens of millions of people …

As anyone who has worked in the profession of hotel sales and catering sales for 10 or more years knows, the skill-set required to be a top performer is quite different these days. Today's sales superstars still have to have exceptional 'people skills', which today is more formally referred to as emotional intelligence.