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Industry
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News In Brief
The heart of hospitality needed now more than ever
By focusing on what guests really want - warmth, welcome and genuine interactions - true leaders will rise above the challenges of this pandemic era.
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New Zealand News
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New Zealand
How hotel salespeople are using tech to put people back in the sales process
While so many hotel salespeople await conditions to return to “normal,” sales superstars like these…
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Management
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News In Brief
How to up your game and beat OTAs – Part 2
Building a new website is not a case of “build it and they will come”. In 2021, a website is essential to any form of business, but it is not a passive tool for attracting…
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Tourism
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Opinion
How to up your game and beat OTAs – Part 3
Tamie asks that you complete a simple exercise to find out if booking your own property through the OTA website is easier than booking direct on your website, if the answer is yes you need…
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Housekeeping
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News In Brief
Op-Ed: A closer look at the tech behind new hotel cleaning regimes (Part Two)
Getting cleanliness right in the ‘new normal’ can seem overwhelming. We’ve given a detailed breakdown…
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Refurbishment
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Refurbishment
COVID furnishes an opportunity for change
It has been a quiet time for Australian hotels throughout the COVID-19 crisis, but many…
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Guest Facilities
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News In Brief
Waterparks whet appetite for summer holidays
As Australian accommodation providers gear up for the coming post-COVID holiday bonanza, many are splashing…
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Food & Beverage
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News In Brief
Queensland’s The Sunshine Coast is Australia’s most vegan friendly region
The latest research released by Myprotein Australia’s blog for vegan “foodies” reveals the most vegan-friendly…
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Marketing
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News In Brief
No smooth sailing with OTAs
Two hundred and fifty years after Captain Cook battled Queensland headwinds on his ship Endeavour,…
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Technology
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News In Brief
Show business: Why good TV is gold
As guests’ viewing and listening habits become increasingly sophisticated, the onus is on hotel management…
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Human Resources
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Human Resources
Mental health experts encourage Australians to seek help
Since the bushfires many of us have felt unparalleled anxiety, fear, uncertainty, feelings greatly exacerbated…
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Energy & Resources
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Solar: Accom’s new super power
Creating a comfortable ambience which ensures outdoor spaces are still well enough…
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World-first energy deal to save accom owners millions
Accommodation properties will see "huge direct savings" in energy bills under a…
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Should we remove plastic straws from accommodation?
Australians love their beaches, and so do the rest of the world…
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Absolutely essential fact your body corporate needs to know
What I am writing about, no-one really knows. Even though it was…
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It’s getting hot in here so fix the air conditioning
An oh too familiar phone call received by the front desk of any accommodation…
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Spring is here, heat up your venue
Spring has long arrived. Guests expect cooler evenings but still seek al…