Saturday, August 19, 2017
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Mandy Clarke

Mandy Clarke
Mandy is one of our most popular industry reporters. Make sure you never miss out on her monthly property profiles by subscribing to Resort News!

It’s Game of Thrones season: should you heat up your venue?

Guests expect cooler evenings but seek al fresco drinking, dining and socialising as part of their experience. What if winter nights are a too bit cool to enjoy outdoor life? After all, you want your guests to shiver with excitement, not because they are bitterly cold. Most accommodation properties, if possible, want to provide fantastic outdoor facilities for their guests …

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Road test your guest’s sleep experience

Have you ever taken a nap in one of your guest beds? Have you wrapped yourself in the bedding to get a first-hand sense of your guest’s sleep experience? If your answer is no, then you should make it a priority…

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Million-dollar refurbishment for economy hotel

AccorHotel’s newly renovated Ibis Sydney Airport is a well-located property, providing easy access to both Sydney’s international and domestic airport. This economy accommodation is ideally suited to those guests in air transit and the priority for the $4.5 million refurbishment was to give this demographic stress-free access to optimum comfort in effortlessly stylish yet affordable accommodation. The refurbishment project began …

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Are you being proactive enough?

There is no doubt that the overwhelming majority of accommodation managers are passionate about the cleanliness of their establishments. While the cleaning of bathrooms and hard surfaces is usually of a very high standard and guests are okay with this, there are areas of a guestroom that they suspect (and perhaps rightly so) are neglected. Before kicking off their shoes …

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How can you impress with good public washroom facilities?

Never make the mistake of underestimating the power of your public washroom facility! Often overlooked, under-appreciated and ill-equipped, let’s face it they are usually the last facility that gets a face-lift and the least thought-through. Ironically though, they are often the first and last facility guests will use in your accommodation and yes, they can make or break a guest …

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