All room maids, you would assume, know how to put together a clean and comfortable bed…

Nicky Griffiths is the new management rights owner of Catalina Resort, one of the Sunshine Coast’s finest family resorts, located on the beautiful shores of Maroochydore beach.

AccorHotel’s newly renovated Ibis Sydney Airport is a well-located property, providing easy access to both Sydney’s international and domestic airport. This economy accommodation is ideally suited to those guests in air transit and the priority for the $4.5 million refurbishment was to give this demographic stress-free access to optimum comfort in effortlessly stylish yet affordable accommodation. The refurbishment project began …

There is no doubt that the overwhelming majority of accommodation managers are passionate about the cleanliness of their establishments. While the cleaning of bathrooms and hard surfaces is usually of a very high standard and guests are okay with this, there are areas of a guestroom that they suspect (and perhaps rightly so) are neglected. Before kicking off their shoes …

Never make the mistake of underestimating the power of your public washroom facility! Often overlooked, under-appreciated and ill-equipped, let’s face it they are usually the last facility that gets a face-lift and the least thought-through. Ironically though, they are often the first and last facility guests will use in your accommodation and yes, they can make or break a guest …

Bunk beds are not just a trend for hip and cool boutique hotels anymore; you can increasingly find them in luxury accommodation. Granted, some guests only choose bunk rooms for economic reasons, and some families may only prefer a bunk room to a traditional family suite because of the value it offers, but there are some who like retiring to …

Australia is renowned for the outdoor holiday experiences made available because of its unique and beautiful environment. Adventurous families especially enjoy activities that everyone can participate in and a water park can provide a welcome addition to any idyllic family holiday. Why do families love water parks? Simply because there is something fun for all the family – appealing to …

There is a new hotel group on the block: Imagine Hotels & Resorts. Its first Australian property, Imagine Marco is now open for business in Southbank Melbourne. Industry stalwart Brett Pointon is its CEO and founder, and this month he took some time out of his busy schedule to talk exclusively with Resort News about his exciting new venture and …

Hosting a successful function for business or pleasure, whether it’s a laid-back get-together or a formal wedding, the experience is all about the food. How is it presented? How does it look? How does it smell? How good does it taste? Do you want your guests to feel welcomed and relaxed, or stimulated and engaged? Either way, you will always …

The accommodation industry’s ultimate goal is to provide guests with premium comfort and optimum service.