Saturday, August 19, 2017
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Housekeeping

Wily Irish Mammy’s Christmas cleaning tips…

Christmas: sure, it keeps getting earlier! She’s back – just in time for the Christmas countdown. Wily Irish Mammy paused her cleaning frenzy to pass on her grand holiday cleaning plan. While you have been focussing on guest numbers, the office party, present shopping and so on, Wily Irish Mammy has been in her war-room, mobilising tactics for her yearly …

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Cleaners must be back-paid by major hotel chain, says Fair Work Ombudsman

Oaks Hotels & Resorts has back-paid 1500 of its cleaners a total of $1.9 million as a result of a Fair Work Ombudsman’s Inquiry that we reported on back in May this year. The inquiry focused on the procurement of housekeeping services by three of Australia’s major hotel chains. The Inquiry found that housekeepers working at 4 and 5-star hotels …

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Do the little things matter?

Luxury is a term that is bandied about the industry far too often, with accommodation providers self-appointing their offerings as ‘luxury’ or self-rating themselves as ‘five-star’ when they would likely only get an official rating of three. The Cambridge Dictionary Online defines luxury as “great comfort, especially as provided by expensive and beautiful things” also “something expensive that is pleasant …

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So you’re thinking about upgrading your mattresses…

Why can’t mattresses just last forever? There are few bigger nuisances than cramming a king-size bed through a normal-size bedroom door. Except perhaps listening to someone groan about how badly they slept over the weekend. Sorry John, nobody cares. Unless you’re an accommodation manager, in which case it’s your job to care. At least about how well your guests are …

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Housekeepers: an easy target for sexual harassment

Hotel housekeeping staff can often describe tale-after-tale of inappropriate guest behaviour, most of which they can laugh off. Many, however, can also detail more serious behaviours, from naked guests answering the door to inappropriate touching or even being cornered in a quiet room by an amorous guest who is requesting “extras”! Sexual harassment in hospitality hit the international news this month …

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The revolution: what you need to know

Question: who needs to wash clothes? Answer: everyone! Washing clothes is as necessary as food and shelter and therefore coin-operated laundries are a perfect example of an unexplored opportunity for passive income generation within the accommodation industry. Coin laundries are a self- service laundry business more commonplace in America where there has recently been a coin laundry revolution. No longer …

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The importance of mattress cleanliness

When customers review hotel rooms, cleanliness rates high on the list of priorities. I have spoken to many hotel housekeeping managers and their passion for and commitment to room cleaning is faultless. Cleanliness is much deeper than sweet masking odours and shiny bathroom basins. The core business of motels, B&Bs and resorts ultimately is the sleeping accommodation that over the …

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Where you bin?

A strategically placed hotel-room bin will inspire good guest behaviour, minimise waste and save money. But which bin and where to place it? Hotels are as individual as their guests, which is why there are over 20 different bin styles.  From pedal bins, to waste-paper bins, wire mesh, plastic, stainless steel and coated finishes. Size is always an issue – …

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A trend that makes perfect business sense

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Let’s be honest – guests love amenities! A recent survey found that 86 per cent of travellers like to pocket them: the mini oatmeal soaps, the single-use shampoos, the lavender scented body wash… You name it, your customers want it.

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The revolution: what you need to know

Coin Op Laundry

Who needs to wash clothes? The answer is everyone! Washing clothes is as necessary as food and shelter and therefore coin-operated laundries are a perfect example of an unexplored opportunity for passive income generation within the accommodation industry.

Read More »