Small appliances, big impact: Kettles and toasters that elevate the guest stay
In hospitality, it's the details that matter, and in-room conveniences go a long way to shaping a guest's experience.
For many guests, the true test of your accommodation is not the lobby chandelier or the poolside cabana. It is often found on the benchtop. That simple kettle and toaster can speak volumes about your property’s standards and your commitment to safety, comfort and quality.
Think about it. After a long flight or a late-night drive, what is the first thing guests do? They flick the kettle on for a comforting cuppa. A quick, hassle-free breakfast before an early start can set the tone for the day. Get these moments right and you earn trust and repeat business.
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So, it is no surprise the humble kettle and toaster are no longer an afterthought. Operators today are choosing appliances that reflect their brand, meet rigorous safety standards and deliver reliability in busy guest environments. They are also keeping pace with guest expectations, design trends and sustainability goals.
To find out what makes the ideal in-room appliance in 2025, we spoke with Peter Weingartner, Principal of Swisstrade, a trusted supplier of hospitality-grade appliances and amenities.
“Safety should always be a top priority when selecting in-room appliances,” Peter says. “For kettles and toasters, key features to look for include boil-dry protection, automatic shut-off, concealed heating elements and double-walled exteriors to help reduce the risk of burns. Non-slip bases, ergonomic handles and clearly visible water level indicators also contribute to safer day-to-day use.”
Compact and clever
Space is at a premium, especially in apartment-style stays and modern hotel rooms. Appliances today need to be compact, efficient and easy to store.
Guests do not want to wrestle with tangled cords or appliances that take up all the space. Slim profiles, cord storage and a small footprint are high on the wish list. These appliances fit neatly in cupboards or on tight benchtops without creating clutter.
Related AccomNews article: Shaping guest experiences through thoughtful amenities.
Built for the job
Unlike domestic units, hospitality appliances are designed to handle repeated daily use without compromising performance or safety.
A regular kettle might look the part but it will not last. Commercial-grade products are tested to Australian standards and built to go the distance in hotel life. It is one less thing for operators to worry about.
Safety as standard
Peace of mind is essential for operators, so safety features are critical for both guests and staff.
“There is a shift towards newer hot water solutions that remove many of the common risks associated with kettles,” Peter notes. “For example, the latest instant hot water dispensers heat water within seconds, have no exposed elements and often include filtered water functions. These systems provide a more controlled, efficient and safe option for guests while simplifying maintenance for hotel teams.”
Style speaks volumes
Well-chosen appliances do more than perform; they can complement and lift the overall look of the room.
“Guestroom appliances may seem like small details, but they can have a big impact on how guests perceive their stay,” Peter says. “Matching appliance sets, like coordinated kettles and toasters, are particularly popular right now and help create a cohesive, polished look. These thoughtful design touches can elevate the space and reinforce a property’s attention to detail.”
A step towards sustainability
With sustainability front of mind, more properties are choosing appliances that help meet environmental goals without compromising on convenience.
“There is growing interest in appliances that support sustainability goals,” Peter adds. “Options like instant hot water dispensers, which provide ambient and boiled water at the touch of a button, are becoming more common. These systems reduce energy use, minimise water waste and can replace in-room bottled water. For guests, they offer speed and convenience. For operators, they show a commitment to responsible practices.”
Easy for operators too
Finding the right appliances should not be a hassle. Industry suppliers make the process straightforward with complete packages and ongoing support.
They help properties set up appliance solutions that are tested, compliant and ready to go. Having one supplier and one point of contact means there is no guesswork, just simple, reliable peace of mind.
The final word
Even the smallest in-room touches deserve careful attention. When chosen well, kettles and toasters do more than heat and toast. They add value to your brand, contribute to safety and compliance, and show guests that their comfort really matters.
If your appliances are due for an upgrade, it might be time to move beyond basic. Look for compact, compliant, hospitality-grade solutions that deliver on safety, sustainability and style.
In hospitality, it is the small details that leave the biggest impression. Guests remember the thoughtful touches that make all the difference.
More from AccomNews: What you’re getting wrong about toasters and kettles
This article first appeared in the Winter edition of AccomNews. Click below to explore.
