Mandala Hotels & Resorts appoints Nick Ellis as Director of Operations
Experienced hotelier brings almost 30 years of hospitality and operational leadership experience to the Mandala Group.
Mandala Hotels & Resorts has appointed experienced hotelier Nick Ellis as Director of Operations. With almost 30 years in hospitality, Mr Ellis began his career in food and beverage, reservations and front office operations before progressing into general management and executive leadership roles.
He has successfully opened hotels, launched new brands and led large multi-property operations. Mr Ellis believes that outstanding guest experiences are built on clear expectations, practical systems and empowered teams.
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His approach focuses on ensuring people have the training, tools and support they need to perform at their best, while creating operational frameworks that allow businesses to scale sustainably.
In his new role, Mr Ellis will focus on developing property leaders, strengthening operational consistency and shaping guest experiences across Mandala’s national portfolio, while preserving the individual character and local connections of each property.
“When we set out to find the right person for this role, we were looking for someone who understands hotels from the floor up, leads people exceptionally well and can help us grow without losing what makes each of our properties special,” said Gemma McCourt, Chief Operating Officer, Mandala Hotels & Resorts.
“Nick is exactly that person. His experience, leadership and passion for people will play a key role as we continue to strengthen our operations, support our teams and deliver outstanding experiences for our guests and communities.”
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Mr Ellis said: “What excites me most is the opportunity to work alongside passionate teams across our portfolio, helping create environments where both our people and our properties can thrive”.
“Every hotel has its own story, culture and strengths, and I’m looking forward to spending time getting to know our teams, understanding their challenges and celebrating their successes.”
“Together, we have an exciting opportunity to continue building a high-performing, guest-focused business while preserving the individuality and local character that make our hotels special.”
