Tourism

Just a month after plans were announced to divide Great Keppel Island into lots and sell them to cryptocurrency investors, the tourism icon has been bought by one loved-up couple.

Consider how Amazon grew to the retail gargantuan it is today. Step one, see an opportunity to provide a better service by removing friction points. Step two, incremental growth through adoption and retention of loyal customers. Step three, data, data, and more data. Step four, harness data into action – innovate, enhance, and repeat.

Airbnb has slammed a council decision to impose $6000 fines on the owners of unauthorised holidays lets in Byron Bay.

The Sofitel Brisbane has apologised for a seemingly innocuous full-page newspaper advert it ran in various magazines and newspapers over the weekend.

A new law allowing Kiwi customs officers to perform ‘digital strip searches’ has hit headlines around the world and prompted social media users to swear off visits to New Zealand.

Not since before the 2000 Olympics has the city seen a fervour of hotel building and renovation - and this time around, the newbies are all decidedly different.

Marriott International is further blurring the lines between homeshares and hotels with the announcement it will expand its London homesharing pilot to encompass Paris, Rome and Lisbon.

If your accommodation is looking to improve guest service satisfaction, one of the first steps mid-level managers should do is evaluate how they’re mentoring or developing front-line staff.

Australia’s hotel industry may be thriving alongside Airbnb, but smaller regional operators say the picture is very different. 

A former chicken farm could be turned into a European art and sculpture gallery akin to Tasmania’s MONA as part of a $60 million Gold Coast hinterland development plan.