Management
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Is Your Body Corporate Slowly Becoming Unfinancial?
As we talk to our clients in the strata management industry, we are hearing more and more stories about increasing…
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Lies, Damned Lies and Statistics
If I said that Cadel Evans had recently won the Tour de France by one and a half minutes, a…
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Choose your Celebrity With Care
The $5 million we spent on Oprah Winfrey may not have yielded the results we had hoped for but does…
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Take a Glympse at This
Anybody who has not caught up with the recent headline making stories of phone hacking must have been on Mars.…
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Protecting Yourself From Possible Litigation and Loss
Refurbishment and maintenance is usually the most costly item in any resorts annual budget. It still amazes me that some…
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The Revenue Paradox
Times are tough for any tourism business at present with the high Australian dollar and other economic factors challenging even…
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Don’t Forget old School Sales Techniques
Although most of my career focuses on the training of hotel industry sales staff on the supply side of the…
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Housekeeping – Could you do it?
It’s no surprise to me that another survey has just recently come out that confirms that a guest’s number one…
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Getting a Grip on Your Online Reputation
The Internet and, in particular, the social media has totally altered the way accommodation providers conduct their business. A decade…
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It’s all about Communicating
Aren’t you getting confused by the mass of information being thrown at you? About what information you should give to…
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