Hospitality financial leadership – only two percent better

When we think about solving a problem or fixing a situation and especially when it is a complex issue, we tend to put our head in the sand, throw up our hands and say, “This is not working. It’s so screwed up it will never get better.”

Time to wake up! There is always something we can do to solve a problem. There is no problem to begin with, if there is nothing we can do. I have experienced this…

The solution lies in the two percent

Ask yourself or work with your coach, friend or co-worker. Have that person ask you the following and fill in the blank question. I am going to assume our problem is getting department managers to provide more detailed and accurate expense forecast information.

Here is the fill in the blank question – a real-life example:

If I wanted the quality of the departmental expense information on the forecast to get two percent better, I would _______?

Fill in the blank with whatever comes to mind quickly; the trick is not to think about the solution but a possible solution and lots of possible little fixes to the problem.

Repeat, repeat, repeat – 20 times.

Create an expense accuracy game

  • Have an expense discussion at the next department head meeting.
  • Get your best department head to train another.
  • Go visit each manager and learn what is so hard.
  • Show them the manual check book again.
  • Make agreements with them.
  • Etc., etc., etc.

This is the only way to solve a complex problem. We fool ourselves into looking for the one solution. Life and work do not happen that way.

Apply lots of little fixes and voila we have turned the situation around. Try it and see. Warning…this also works at home.

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