The power of a seamless handover in motel management

By Dianne Collie, Founding Director of motelsos.com

In the round-the-clock world of motel management in small to medium-sized motels (up to 60-keys), relief manager success is often dependent on a smooth transition with access to all property-specific processes and information.

Relief and permanent managers stepping into a new property need clear, organised information to ensure seamless operation from day one.

This is where the Motel Management and Operations course’s Handover Checklist becomes a gamechanger, helping managers quickly understand each property’s unique needs.

Recent course participants, affectionately known as the “2-Tones,” have embraced the checklist. Since completing the course in 2022, the 2-Tones have navigated an adventurous journey between relief and permanent management, relying on the checklist to ensure they always hit the ground running.

“A well-prepared checklist gives us every detail we need—room configurations, emergency procedures, supplier contacts, and more,” they explain. “It’s 110% non-negotiable for us now because it prevents important information from slipping through the cracks.”

Without a structured handover, critical information can be missed, especially if the transition between managers is undertaken whilst also meeting the daily motel demands.

The Handover Checklist captures every essential piece of property-specific knowledge, transforming what might otherwise be a rushed and piecemeal handover into a streamlined, organised transition.

Some people may still believe that motel managers can only learn through on-site experience. However, managers who complete the Motel Operations and Management course that combines theory and real-world application, develop the skills and confidence needed to transition smoothly into any property from day one.

For property owners using the Handover Checklist gives additional peace of mind, knowing that incoming managers will have all the information they require. Would you like to see how this tool can simplify your transitions? Request a copy at [email protected] and discover how a solid handover can assist in putting your and/or your property in the best hands possible.

Would you like a copy of the handover form?  Please email [email protected] or [email protected] to receive yours today

AccomNews

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