Auckland Airport hotels win Accor Pacific Awards for social care and impact

Accor, the largest hotel operator in the Pacific, has recognised the achievements of its hotels and teams across Australia, New Zealand and the Pacific at its 2026 Accor Pacific Awards, celebrating exceptional performance, innovation and service across the region.

Presented annually, the Accor Pacific Awards honour hotels and teams that exemplify Accor’s commitment to operational excellence, responsible hospitality, and memorable guest experiences.

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The awards recognise the individuals and properties that are setting new benchmarks across the group’s network, which comprises more than 400 hotels across the region.

Across ten categories, hotels and teams were acknowledged for their achievements in areas ranging from guest service and team engagement to sustainability leadership, food and beverage innovation, and social care and impact.

Related AccomNews article: Accor appoints Rob McIntyre as Vice President Operations – New Zealand & Fiji

New Zealand’s winners were Te Arikinui Pullman Auckland Airport, Novotel Auckland Airport, and ibis budget Auckland Airport in the Social Care and Impact award, with ‘highly commended’ acknowledgements for Novotel Hamilton Tainui in the Work of Heart category and Pullman Rotorua in the Iconic Brand Delivery award.

Adrian Williams, Chief Operating Officer of Accor in the Pacific region, said the awards recognise the passion and dedication of teams who deliver exceptional hospitality experiences every day.

“The Accor Pacific Awards celebrate the extraordinary commitment of our teams and hotels across the region.

“From guest experience and operational excellence to sustainability and community engagement, these winners represent the very best of what hospitality can achieve.”

“Our teams continue to raise the bar across every aspect of the guest journey. These awards shine a spotlight on the people and properties that are driving innovation, delivering memorable experiences for guests, and supporting the communities in which we operate.”

2026 Accor Pacific Award Winners

Work of Heart – celebrating team engagement and recognition:

 Awarded to Novotel Sydney on Darling Harbour

 Highly Commended: Novotel Hamilton Tainui

Art of Hospitality – honouring standout guest experience and loyalty initiatives:

Awarded to ibis Sydney Barangaroo

Highly Commended: ibis budget Wentworthville

Responsible Hospitality – spotlighting sustainability leadership:

Awarded to Mercure Alice Springs Resort and Mantra Melbourne Airport

Highly Commended: Novotel Melbourne Glen Waverley and Mantra Hindmarsh Square Adelaide

Operations Excellence – recognising top operational performance:

Awarded to Peppers Seaport Launceston

Highly Commended: ibis Sydney Darling Harbour

Food & Beverage Innovators – rewarding standout F&B concepts:

Awarded to Pullman & Novotel Sydney Olympic Park

Highly Commended: Mantra Sun City Surfers Paradise

Iconic Brand Delivery – for brand activation and innovation:

Awarded to ibis Sydney Barangaroo

Highly Commended: Pullman Rotorua

Pioneering Mindset – highlighting bold, creative business transformation:

Awarded to Pullman Adelaide

Highly Commended: Ala Moana Honolulu by Mantra

Social Care & Impact – acknowledging contributions to inclusion and community:

Awarded to Te Arikinui Pullman Auckland Airport, Novotel Auckland Airport, and ibis budget Auckland Airport

Highly Commended: Novotel & ibis Melbourne Central

Business Unit of the Year – celebrating non-hotel excellence in Accor Hospitality Services operations:

Awarded to Dexus Portfolio

Highly Commended: Qantas Lounges Sydney Domestic

Hotel of the Year – the top honour for overall operational excellence:

Awarded to Peppers Seaport Launceston

Highly Commended: ibis Sydney Barangaroo