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Industry
Are guest requests going unfulfilled?
Guests today are demanding and when they request something and it doesn't arrive they get annoyed and often post about…
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Developments
How accom can protect itself from data fraud
The hotel industry is being increasingly targeted by acts of cybercrime. In November 2018, Marriott announced that the data of up…
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Industry
How hotels can protect their brand in the new-build market
In recent years, It’s become more common for hotel developers to take care of the entire design and construction process.
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Industry
Why guest room telephones remain crucial to accom
The in-room phone is still the main way guests order room service, they also frequently use it to call the…
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Developments
Can good AI transform the guest experience?
As travel becomes increasingly mobile-centric, accom properties have begun utilising mobile apps to drive loyalty and guest engagement. In reality,…
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Developments
Rise of the machines: Will hotels ever rely on a robotic workforce?
If machines are eventually able to display a convincing range of human emotions, would knowing that these emotions were effectively being…
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Industry
What accom needs to know about wireless charging
As consumers start to see wireless charging appear more often in the places where they live, work, and socialise, they’ll…
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Industry
Five ways to improve your staff communication
In the digital age, hospitality-focused communication platforms can radically improve your accommodation's internal operations.
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Industry
How a digital communication platform can transform how you operate
To become more effective at communicating, information sharing needs to be digitised. Hotels need to use the kind of technology…
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Technology
How hotels can utilise technology to attract millennials
The popularity of Airbnb with Millennials has been well-documented, causing the hotel industry to rethink how it appeals to this…
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