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Op-Ed
Analytics aren’t enough: How GenAI is transforming hotel decision-making
Op-Ed: Eric Wong on how GenAI adds the human touch to data, unlocking instant, property-specific insights for hotel leaders.
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Op-Ed
The data-savvy hotel: Turning insights into unforgettable stays
Op-Ed: According to Eric Wong, access to AI is now universal, but mastery lies in how skilfully it’s applied in…
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Op-Ed
The hospitality shift: Embracing innovation to deliver personal and purposeful customer experiences
Op-Ed: Eric Wong explores where the industry is heading and how leaders can build a resilient future and thrive in…
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New Zealand
Unleashing innovation: The power of data streaming in hospitality
Op-Ed: Eric Wong on embracing the 'technological metamorphosis' in the hospitality industry
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Technology
Authenticity and AI: Finding the right balance
Op-Ed: Eric Wong argues that the future of hospitality lies in blending innovation with deeply human experiences for guest satisfaction
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Op-Ed
Turning risks into rewards: Using financial risk management to fuel business growth
Op-Ed: Eric Wong looks at how analysing data around risk management and compliance can unlock opportunities
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Technology
Unlocking your hotel’s true potential with data
Eric Wong, Infor Asia Pacific, explores a few practical ways that hoteliers can start making the most of their data
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News In Brief
Reimagining hospitality: How automation is transforming guest experiences
Op-Ed: Eric Wong explores why automation is essential for achieving sustainable, long-term growth
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Op-Ed
Op-Ed: How IT is streamlining operations and elevating the guest experience
Op-Ed: Erin Wong on how to transform your technology
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News In Brief
Tech-driven cost control: A new era for hotel operations
Op-Ed: Eric Wong says if your hotel is reliant on legacy technologies, you need to embrace new solutions or risk…
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