We all know the internet has come along leaps and bounds in the last decade but just how far have we come in terms of convenience and security? When ‘the cloud’ became a reality a few years back, many managers breathed a sigh of relief at the idea their information was safe and sound in a cushion of floating security, …

New advances in technology continue to alter the relationship between hotels and guests. User-friendly mobile devices are changing travellers’ online preferences and habits, re-defining how they research, plan and book a trip. Empowered with more knowledge and social media, today’s hotel guest is pushing hotels for improved products and services for their travel experience. As a hotel manager, advances in …