Management

When you read a cross-section of negative comments from online reviews and guest surveys, it’s easy to recognise a common theme across all lodging operations: Heart failure.  

Michael Johnson has been named the new head of peak representative body Tourism Accommodation Australia.

The WA government will commit an extra $12 million to promote the state globally, including in the key markets of Singapore, Malaysia, Indonesia and Hong Kong. 

Marriott International CEO Arne Sorenson has apologised before a US Senate panel for a vast data breach affecting up to 383 million Starwood hotels guests and has vowed to protect against future security attacks.

A brutalist former council building variously nicknamed the champagne cork, the shuttlecock and the wedding cake will become Newcastle’s first five-star hotel.

The accom industry’s most powerful lobby group has been accused by the NSW Greens of conducting biased political phone polls.

Australia’s tourism and hotel sectors will continue to grow in coming years, but global and national conditions will present challenges, says Deloitte Access Economics’ latest Tourism and Hotel Market Outlook.

One of the most frequently uttered accommodation marketing catchphrases of recent years has been 'selling experiences', but while many marketers talk the talk, more than a few are a long way from truly walking the walk.

Awards designed to showcase an industry generating $55.5 billion for the economy each year have been launched by The Australian Resident Accommodation Managers Association.

Wagga Wagga, the city which topped Airbnb's list of most in-demand growth locations for 2018, will be home to a new IHG Holiday Inn from 2021 designed as an events and dining destination.