Management

Last week, I spoke to a very deflated Dick Smith about his protest video and its failure to take off. Seven days and 2.5 million hits later, the campaigning entrepreneur is on top of the world.

On July 20, Sweden's Patent & Market Court asserted Booking.com's narrow price parity clauses had the potential effect of restricting competition in the online travel market. The victory could lay the groundwork for us to follow suit...

Tourism training is behind the times and fails to equip hospitality recruits with the high-tech skills they need, according to an industry training body.

No matter how well you run and market your hotel or resort, there’s a good chance you’re going to face some seasonality in your demand patterns, which inevitably manifest themselves as the mortal enemy of hoteliers everywhere: the dreaded low period.

You only get one chance to make a first impression, so it's important to create an ambience that is music to guests’ ears.

The consumer watchdog has given its strongest indication yet of a possible ban on the rate parity clauses imposed by online travel agencies on accommodation operators.

Less ‘Heartbreak Hotel’ than ‘conscious uncoupling’, the concept allows couples to check into separate rooms for two nights where they undergo mediation and nut out details behind closed doors.

A Scottish tourist holidaying in Canada had a nasty shock when he discovered a video camera hidden in a digital clock at an Airbnb rental apartment.

Body corporates, owners, and on-site managers are justifiably concerned about the rising popularity of home sharing services, and other online accommodation booking platforms, for properties within community title schemes.

Bed bugs have been on the march in increasing numbers globally over the past year and tend to be detected in greater numbers following major sporting events - such as the Commonwealth Games.