Management

AccorHotels confirmed an agreement with Mantra Group late last week, inching towards  acquisition. Accomnews spoke with TAA, ACCC and AccorHotels about what this latest takeover news signals for the sector.  

The Australian Hotels Association has welcomed the decision by the federal court to reject all union grounds in its appeal of the Fair Work Commission’s recent penalty rates decision.

After trudging back to the desk, waiting in line, and reporting my frustrating experience, what I most often hear the colleague say is "okay sir, here you go!" or even worse, "no problem, I'll get you a new one".

The accommodation industry is supporting calls for the South Australian government to properly regulate sharing economy providers, including Airbnb. 

Participating in a recent panel discussion in Toronto sponsored by Global Hotel Alliance (GHA) alongside experts from Acxiom, Serenata, Oracle and Cendyn served to be a truly enlightening hour and half on the future of customer relationship management (CRM).

Every hotelier knows that housekeeping is a vital aspect of any property's operations. All it takes is just one look at an online review site to see just how sensitive guests are to errors in this regard.

Discovery Parks is set to spend $14 million across six parks in the lead up to Christmas.

and how to avoid them... Observations from an industry reporter that might save you a few dollars. 

I spoke to a property manager at a recent accommodation industry event about what is most important to them when it comes to PMS. I was expecting an answer along the lines of ‘cost-effectiveness’ but actually, they told me that the most important thing for them was ease-of-use. They wanted an interface that they could interact with as easily as they interact with their smartphone...

Highly respected within the accommodation industry, Marian Stratford is the executive housekeeper at Sofitel Melbourne on Collins, an elegant and luxurious hotel that is well-known for the exquisite service it offers guests.