Management

We all saw bushfires in the news this weekend: you can never be too careful when it comes to fire safety. Nobody wants their property hitting the headlines because of fire hazards they could've avoided. So, here’s a list of handy tips and information...

Last quarter, one of the oldest and most recognised icons in Australian tourism came back from its death bed. But questions are now being asked about how many people would miss it if it went out of existence for good.

These simple strategies are very effective, yet come at no or little cost and will allow you to significantly increase revenue and profit. If you do not have the required digital skills, find an ‘online champion’ in your organisation who can partner with you to drive results.

One of the greatest challenges that you face as an owner or asset manager is stepping back from the day-to-day and delegating unencumbered operating responsibility to your on-property team because not doing so can have disastrous effects.

When you upgrade, you want to see a noticeable difference... Otherwise, what's the point?

If you're like most hotel managers, chances are you are highly focused on securing more direct bookings and thus reducing the costs of customer acquisition. If so, here are some train-the-trainer style tips for providing your reservations and/or front desk colleagues with the skills they need to covert today's over-informed, channel surfing callers.

Consider this your quarterly performance audit, but thinking a bit more ambitiously, it is already time to look ahead to 2018! Now is the perfect time to reevaluate the goal we proclaimed at the beginning of January, but there's also enough time to plan something bold for next year.

The Australian Hotels Association (AHA) today announced it has committed to support up to 10,000 internships across the Australian hotels and hospitality industry through the Commonwealth's Youth Jobs PaTH (Prepare-Trial-Hire) program.

Mantra Group honoured its highest performers from its 128 properties across Australia, New Zealand, Indonesia and Hawaii at its annual Mantra Group Awards for Excellence ceremony held at Mantra on Salt Beach, Kingscliff on August 10.

Future planning is important in any industry, but with youth unemployment at an all-time high in Australia, and accommodation having one of the highest employee turnovers of any industry, it’s important for hotels to consider who will be managing and working in the hotels of the future.