Management
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Risk of price leakage rising, warns architect of Amoma decline
A company behind Amoma's downfall is urging accom operators to shore up their contracts and better police listings.
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Resort snapped up in $1.6 billion plan to create “Australia’s tourism mecca”
One of the nation's best-loved resorts has sold for $32 million to British investors vowing to restore the ruined shell…
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Are guest requests going unfulfilled?
Guests today are demanding and when they request something and it doesn't arrive they get annoyed and often post about…
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Train your team on language of hospitality excellence
As a frequent traveller, I often hear hospitality staff saying common phrases, seemingly with the best intentions.
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Accom wrap: Airbnb goes public, Schwartz backs accom body, hotels talk big issues, Wyndham’s wonder wall
Airbnb is to become a publicly traded company next year, fuelling speculation about whether the home share giant will be…
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Tips and tricks to improve your direct bookings
A number of key trends will have an increased impact on your ability to drive direct hotel bookings.
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Marriott gives Expedia sole rights to wholesale rates in industry game changer
Marriott International has signed a deal with Expedia Group giving the online travel agency exclusive distribution rights for its wholesale…
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“Step up” TripAdvisor tells rivals as it details fraud battle
TripAdvisor stopped more than a million fake reviews reaching the site last year and is urging Google and Facebook to…
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Ditch 180-day cap, short stay chief urges NSW
Stayz wants key elements of NSW’s short-stay plan dumped, joining other industry leaders in warning curbs could damage the state’s…
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How to control your spending on staff
In our business it is no secret that labour is our single biggest expense.
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