Management
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GST Update for Management Rights Operators
In the February edition of Resort News, I wrote an article advising that business operators in the accommodation industry –…
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Motel Sale Inspections
A potential buyer of a property/business often makes their decision to proceed with a purchase or opt out within the…
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Beware the Office of Fair Trading
In the current economic times it is probably not surprising that we have seen a significant increase in complaints by…
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Hourly Rates and Their Value for the Consumer
All of us are quoted an hourly rate for a vast range of services. A professional business evaluates an hourly…
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Spring has sprung and the buyers are out of hibernation
The past couple of months have seen a resurgence in enquiries for management rights. I believe the low interest rates,…
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Are you doing these fundamentals in your accommodation business?
About 14 years ago I undertook some training as part of a franchisee program that focused on helping business improve…
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All the Best Laid Plans of Mice and Men
I have just returned from a fabulous five week holiday in Europe and had hoped to devote this column to…
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Hotels Failing on Guest Satisfaction
Guest satisfaction is a concept that, on the surface, appears relatively simple and uncomplicated. Guest satisfaction, after all, is achieved…
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Can You Afford a $3000 Ransom?
You turn on your computer one morning only to be greeted by a screen stating that your computer is locked…
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Bodies Corporate and Intellectual Property
Following the recent decision in the Federal Court of Australia in Mantra IP P/L v Spagnuolo [2012] FCA 769 (Q1…
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