Qantas ready for Apple Watch

AccomNews Sunday, March 22, 2015

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Qantas customers will always have their travel plans at hand with the launch of the airline’s popular app on the new Apple Watch when it goes on sale in Australia next month.

Using the app, customers will receive notifications telling them of gate changes, what carousel from which to collect their baggage and up to the minute information of their journey.

Qantas is one of the first Australian companies to be Apple Watch ready ahead of the sale of the devices from April 24.

Qantas executive manager of customer and commercial Steve Limbrick said the airline was committed to using technology to enhance the customer experience.

“We are thrilled to be one of the first Australian companies to feature our app on the Apple Watch,” Mr Limbrick said.

“Our customers tell us they love the Qantas app for its efficiency and convenience and the smooth check-in process it enables. The Qantas app for Apple Watch is the next step in making our customer’s journey even smoother and more efficient.

“If a customer’s phone is in their pocket or carry-on luggage, any notifications that would have been sent to the Qantas app on their smartphone will also be displayed on their Apple Watch.” Other functionality in the watch app includes:

• Summary of a customer’s next trip;
• Real time updates about flight schedule, departure gate, and boarding time;
• View time-zones of both departure and arrival destinations while in the air;
• View waiting time in transit airports, and which lounges you can access;
• Frequent flyer account summary; and
• View baggage carousel information.

“We have worked closely with Apple and today’s announcement builds on Qantas’ existing use of the company’s technology,” Mr Limbrick said.

“We are very excited to be adding this new technology to the other innovations we have recently launched such as ‘Auto Check In’ which allows customers on our domestic services to check in for their flight via SMS in just three clicks.”