The Playford Adelaide crowned AccorHotels Franchise Hotel of the Year

The major award for Franchise Hotel of the Year has been awarded to The Playford Adelaide – a member of the MGallery Collection.

General manager of Novotel Ningaloo Resort, Darren Cossill and general manager of Mercure Centro Port Macquarie Chris Abel were the joint winners of the General Manager of the Year Award. The award recognises a leader who adopts the AccorHotels values of innovation, respect, trust, spirit of conquest and performance.

Picking up a second award, Mercure Centro Port Macquarie was named Mercure of the Year, while the ibis Styles of the Year was awarded to ibis Styles Cairns.

The Franchise Customer Service Award was won by Novotel Swan Valley Vines Resort, located in the well-known winery region near Perth. Lucy Parkinson, Front Office Manager from the host venue for the Franchise Awards and Conference, Voyages Ayers Rock Resort, was crowned the Peopleologist of the Year for her dedication to enhancing every guest’s hotel experience.

AccorHotels Pacific Chief Operating Officer, Simon McGrath, said “Our franchise hotel partners are an important and valuable part of our business and it’s fitting that we recognise their outstanding contribution at our annual conference and awards night.

“Encouragingly the tourism sector is seeing strong performance across the country and is helping to drive the ongoing market share growth of AccorHotels and above market results for our franchise network. Underpinning the Franchise hotels’ success is their access to our powerful global distribution platforms and industry-recognised loyalty programmes – a powerful combination alongside our obsessive focus on the guest.

“We congratulate all our franchise award winners and look forward to another exciting year ahead of growth in our franchise portfolio, as we are on track to expand to over 100 hotels in the next 12-18 months,” concluded Mr McGrath.

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