Queensland comes out on top in Hotels.com Loved by Guests Awards 2017
Thirty-seven hotels in Australia have been revealed as the country’s ultimate hotel hotspots, according to the Hotels.com Loved by Guests Awards 2017, where the hotel guests are the judges.
If it was a State of Origin clash, Queensland would win fair and square with sixteen hotels across the sunshine state scooping a Loved by Guests gold award. New South Wales was hot on its heels, coming in second place with ten gold gongs in total.
In Victoria, five hotels nabbed a gold award, Tasmania received four for its hotels, and the ACT and South Australia both secured one gold each.
To find this year’s best of the best, the travel experts analysed millions of guest reviews, with 2500 hotels across 87 countries being recognised as truly outstanding. Those taking home the top prize of a Loved by Guests gold award* have all achieved an average guest review rating of 4.7 or higher* (out of 5).
Best in show
Queensland again led the pack when it came to the ‘best for’ category winners, with seven hotels in the sixteen-strong round-up taking out gongs for luxury, business, new and spa hotels. New South Wales scooped four top awards in the spa, business and luxury categories, while Victoria nabbed three awards for new, business and luxury, and South Australia’s Adelaide reigned supreme in both the business and luxury category.
Hotels.com marketing manager for Australia and New Zealand, David Spasovic, said: “When today’s mobile-savvy travellers are thinking of heading to the sunshine state for a mid-winter escape, seeking out an amazing spa hotel or just want some all-inclusive indulgence, then they should look no further than the 1,000 hotel winners in the Loved by Guests ‘best for’ categories**.”
Overall, Australia took out 13th place in the world for top-rated hotels as voted by Hotels.com guests.
“The fact that Australian hotels have done so well across the board is a credit to the incredible quality and service on offer to travellers looking for accommodation nestled in the beauty of our incredible landscape,” said Mr Spasovic.
Worldwide, hotels in the United States were the biggest gold award winners, with 969 properties being recognised. Other top countries included the United Kingdom (171 hotels), Italy (153), Canada (86) and Spain (70).
Destinations around the globe where travellers were most likely to check into a gold award-winning hotel were: London (31 hotels), Rome (27), Prague (25), Florence (24), Venice (24) and Hanoi (23).
Everyday influencers
Mr Spasovic noted the increasing shift in what factors influenced travellers in their hotel booking journey and decisions.
“The Loved by Guests Awards celebrate those top-notch hotels that guests loved and want to share with others. We’re seeing a shift in reviews becoming a more powerful influence than official star ratings, especially as these can be read instantly on travellers’ smartphones on the go.
“With over 25 million trusted, genuine guest reviews on the Hotels.com website, there’s no doubt that we can offer travellers inspiration when daydreaming about their next trip away, but also help travellers make informed decisions on the best hotels for them,” he said.
Australian hotels awarded gold in Hotels.com Loved by Guests Awards 2017
| Hotel name | City | State | Score |
| The New Inchcolm Hotel Brisbane MGallery by Sofitel | Spring Hill | Queensland | 4.8 |
| Emporium Hotel | Fortitude Valley | Queensland | 4.7 |
| Le Cher Du Monde | Port Douglas | Queensland | 4.7 |
| Rumba Beach Resort | Caloundra | Queensland | 4.7 |
| Mantra Boathouse Apartments | Airlie Beach | Queensland | 4.7 |
| Best Western Kennedy Drive Motel | Tweed Heads | NSW | 4.7 |
| The Glen Hotel & Suites | Eight Mile Plains | Queensland | 4.7 |
| Mayfair Hotel | Adelaide | South Australia | 4.8 |
| Meriton Serviced Apartments Herschel Street | Brisbane | Queensland | 4.7 |
| Swiss-Belhotel Brisbane | South Brisbane | Queensland | 4.7 |
| Alamanda Palm Cove by Lancemore | Palm Cove | Queensland | 4.7 |
| Sea Change Beachfront Apartments | Trinity Beach | Queensland | 4.8 |
| Beachfront Apartments on Trinity Beach | Trinity Beach | Queensland | 4.8 |
| Peppers Soul Surfers Paradise | Surfers Paradise | Queensland | 4.7 |
| Tweed Harbour Motor Inn | Tweed Heads | NSW | 4.7 |
| Meriton Serviced Apartments Broadbeach | Broadbeach | Queensland | 4.7 |
| The Langham, Melbourne | Southbank | Victoria | 4.7 |
| Adelphi Hotel | Melbourne | Victoria | 4.7 |
| Crown Towers | Southbank | Victoria | 4.7 |
| The Lodge on Elizabeth | North Hobart | Tasmania | 4.8 |
| The Henry Jones Art Hotel | Hobart | Tasmania | 4.7 |
| Salamanca Wharf Hotel | Battery Point | Tasmania | 4.7 |
| Cradle Mountain Highlanders Cottages | Cradle Mountain | Tasmania | 4.7 |
| Seafarers Getaway | Apollo Bay | Victoria | 4.8 |
| The Provincial Ballarat | Ballarat | Victoria | 4.7 |
| Novotel Sydney Rooty Hill | Rooty Hill | NSW | 4.7 |
| Oaks Grand Gladstone | Gladstone | Queensland | 4.7 |
| Empire Apartment Hotel | Rockhampton | Queensland | 4.8 |
| Potters Oceanside Motel | East Mackay | Queensland | 4.9 |
| Veriu Suites Camperdown | Camperdown | NSW | 4.7 |
| East Hotel | Griffith | NSW | 4.7 |
| Avenue Hotel Canberra | Braddon | ACT | 4.7 |
| QT Sydney | Sydney | NSW | 4.7 |
| Watsons Bay Boutique Hotel | Watsons Bay | NSW | 4.7 |
| Primus Hotel Sydney | Sydney | NSW | 4.7 |
| Meriton Serviced Apartments Chatswood | Chatswood | NSW | 4.8 |
| Perry Street Hotel – A Fox and Co Hotel | Mudgee | NSW | 4.8 |
Australian hotels named ‘best for’ category winners in Hotels.com Loved by Guests Awards 2017
| Hotel name | City | State | Category winner | Score |
| The Playford Adelaide MGallery by Sofitel | Adelaide | South Australia | Business | 4.6 |
| Majestic Roof Garden Hotel | Adelaide | South Australia | Luxury | 4.6 |
| Capri by Fraser, Brisbane | Brisbane | Queensland | Luxury | 4.6 |
| Treasury Brisbane | Brisbane | Queensland | Business | 4.6 |
| Meriton Serviced Apartments Adelaide Street | Brisbane | Queensland | New | 4.6 |
| Brisbane Riverview Hotel | Hamilton | Queensland | Luxury | 4.6 |
| Peppers Broadbeach | Broadbeach | Queensland | Luxury | 4.6 |
| Surfers Paradise Marriott Resort & Spa | Surfers Paradise | Queensland | Spa | 4.5 |
| Rhapsody Resort | Surfers Paradise | Queensland | New | 4.5 |
| Punthill Northbank | Melbourne | Victoria | New | 4.5 |
| The Como Melbourne MGallery by Sofitel | South Yarra | Victoria | Business | 4.6 |
| Crown Promenade Melbourne | Southbank | Victoria | Luxury | 4.6 |
| Four Seasons Hotel Sydney | Sydney | NSW | Spa | 4.6 |
| InterContinental Sydney | Sydney | NSW | Business | 4.6 |
| Chateau Elan | Pokolbin | NSW | Spa | 4.6 |
| Swissotel Sydney | Sydney | NSW | Luxury | 4.6 |
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