Friday, December 15, 2017

2017 tech trends for hoteliers

As the world evolves technologically so does the hotel industry, and failure to keep up with the latest tech trends can leave your hotel stuck somewhere in the last decade, missing out on new business from tech-savvy consumers.

Many tech trends have already taken over in the hotel business, but some newer technologies that are beginning to show themselves are now predicted to be even more prevalent in the next year or so.

These tech trends are designed to streamline your business, lower costs, / increase profit, and make it easier for your guests. So here are the top three tech trends you should consider for your hotel.

  1. Free wifi/capability upgrades.

In today’s modern age your guests need constant access to the internet, whether for access to business systems , social media access or recreational use like streaming television or movies from the net, so having upgraded and highly capable internet options for your guests is one tech trend which should almost definitely be on the cards for your hotel.

Hirum Mid Article 300×250 May 2017
  1. Self-service/A.I.

If you’ve travelled anywhere on a flight in the last five years, you will know that most airlines have added the Artificial Intelligence element to their booking systems, allowing you to check-in for flights online, or through unmanned devices at airports. Many hotels are also integrating self-service options with the outcome of automating everything from guest queries (Information Kiosks) and administration (Check-In / Check-Out Kiosks). The important factor of these is not making it too automated.

  1. Smartphone keyless room entry/mobile accessibility

Gone are the days of guests needing to stand in line waiting for their room key. New tech advances have now arrived at a level where the guest no longer even needs to talk to a human if they don’t want to. They can book their room online, arrive at the hotel, go to their room, swipe their smartphone over their door handle, and access their room immediately. This will become more popular in the next couple of years.

Although human interaction is still the most important aspect of the hotel experience, tech advances are definitely taking over more and more. Tech in hotels is about balance. If your guests are still getting a good interactive experience when they stay, and they are happy with your level of customer service, they will return, and keep on returning.

About Tara Tyrrell

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