Management
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Sorting the sheep from the goats – no kidding
I don’t know how many animals you have had turn up in your accommodation? Apart from an inquisitive python sliding…
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What have you got to hide?
The Middle Ages brought us seven deadly sins. We should add one for the twenty-first century called intimidation. How often…
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Best Western’s Bug War
Don’t be surprised if the housekeepers look like the forensic aliens out of CSI Miami the next time you stay…
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2012–2013 Federal Budget – What It Means For You
The Australian economy is in somewhat of a holding pattern despite expectations that it will continue to outperform other developed…
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The Evil That Banks Do (Or Maybe Not)
To quote Peter Finch in the movie classic Network “I’m as mad as hell and I’m not going to take…
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How to Keep Your Guests Coming Back
Give them what they want and then some things they didn’t expect. I have just returned from a three-week tour…
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Take Complaints Seriously
When accommodation rates drop, so does service. The experience is not pleasant, especially when it relates to a major housekeeping…
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Celebrity Endorsements are Here to Stay
The furore in the media about a current tourism campaign that is paying for celebrity endorsements on Twitter smacks a…
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Are Politicians & Bureaucrats Listening to the Tourism Industry?
We have just gone through two elections in Queensland in the last month and now a horror federal budget. On…
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Be Aware of App Traps
I have finally joined the rest of the world and acquired a tablet computer. I am not a gadget oriented…
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