Management
-
Op-ed: Four tips for hoteliers grappling with data-led decisions
Expedia Group’s Jamie Griego asks "Can you make data-driven decisions at a time where historical trends are irrelevant?"
Read More -
Op Ed: When guests complain, sincere empathy from staff can make a difference
Doug Kennedy on guest service: "Obsequious service recovery is meaningless, but heartfelt apologies foster forgiveness"
Read More -
Airbnb in residential buildings: Time for a change?
Crackdown on Airbnb-style short stay in residential buildings but is Management Rights the best solution to short stay problems?
Read More -
Hyperlocalisation, agility & innovation are keys to recovery
Exclusive: Marriott International’s Rajeev Menon talks to AccomNews about what excites him, key learnings & leadership qualities
Read More -
Summit tackles escalating Management Rights contracts tension
Issues raised with Premier Annastacia Palaszczuk by QLD homeowners and property managers about lock-in 25-year management rights contracts
Read More -
Staff shortages continue to dog the industry
As business increases and accommodation and tourism operators' optimism starts to rebuild, staff shortages continue to dog the sector
Read More -
Claws and effect
One of the biggest changes to Queensland residential tenancy law due to come into effect on October 1 represents a…
Read More -
Bullying, racism & harassment: All in a day’s work!
UQ study identifies abuse of hospitality workers: They endure sexual harassment, bullying, wage theft & exploitation, mainly from customers
Read More -
Rise in salary expectations is a top challenge for employers
New Xero study shows the struggle Australian employers now face, around employee entitlements, payments, award regulations and requirements
Read More -
Pros and cons of offering pet-friendly stays
With more people wanting to travel with their furry companion, should you offer pet-friendly accommodation or not?
Read More