Technology

Hyatt Upgrades Television Offering

Hyatt Hotels Corporation announced it is transforming the standard in-room television into a fully connected, interactive entertainment centre and virtual concierge at its full-service properties across the US, Canada, and the Caribbean.

Once the installation is complete, guests will have access to a range of offerings that, depending on location, include interactive entertainment, hotel services, local information, and advanced features that go well beyond the technology guests today expect to see.

“Imagine a world where you can use your hotel room television to place your room service order, book a local tour, stream a movie from your Netflix account and download a document to be printed at the front desk,” said Pete Sears, senior vice president of North America operations for Hyatt Hotels and Resorts. “This is the future hotel experience at Hyatt.”

The systems have already been installed in the nearly 1800 guestrooms at Hyatt Regency New Orleans, Andaz 5th Avenue in New York and, most recently, at the Hyatt Regency Denver Tech Center. Over the next two years, the technology will be installed in up to 60,000 guestrooms across Hyatt’s North America properties.

The upgrade will allow properties to welcome their guests to the room with a personalised greeting and mood-setting music, and offer new features that include the ability to browse the Internet to visit Facebook, Netflix, YouTube and other popular websites; manage and print documents, spreadsheets and presentations; make hotel room service orders and housekeeping requests, such as new towels or extra robes; access local directions; and make dinner reservations. Meeting and group planners will also be able to use the service to send customised messages, information and updates directly to the rooms of guests attending their function.

In preparation for the upgrades, Hyatt evaluated how technologies would meet its guests’ needs and expectations during a hotel stay. Insights from the research showed that guests want to use technology that match, and even go beyond, the ways in which they enjoy technology in their homes. Guests consistently cited several capabilities as especially important, including more diverse channel lineups, an interactive program guide, streaming video capability, engaging games, the ability to connect portable devices to a television, and the opportunity to access hotel information and make hotel service requests.

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