Data breach affects 1.4 million

Viator is advising some 1.4 million customers of a data breach affecting its websites that may have compromised customers’ credit card numbers, email addresses and other personal information. PIN numbers were not compromised as Viator does not hold these.

The Sydney-developed travel provider which was recently purchased by TripAdvisor was informed by its payment card service provider that unauthorised charges occurred on a number of our customers’ credit cards on 2 September.

“Viator is making customers aware that we have experienced a data compromise that could potentially affect payment card data used to make bookings through Viator’s websites and mobile offerings. For those customers who created a Viator account, this compromise may also affect the email address, password and Viator “nickname” associated with the account. Protecting the security of our customer information is paramount, and we are taking immediate steps to investigate and determine the full scope of the compromise. We deeply regret any inconvenience this may cause,” according to Viator’s website.

“We have hired forensic experts, notified law enforcement and we have been working diligently and comprehensively to investigate the incident, identify how our systems may have been impacted, and secure our systems. While our investigation is ongoing, we are in the process of notifying approximately 1.4 million Viator customers, who had some form of information potentially affected by the compromise.”

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