Wifi bungle costs Marriott $600K
Marriott International will pay $600,000 to resolve a Federal Communications Commission investigation into whether Marriott intentionally interfered with and disabled wifi networks established by consumers in the conference facilities of the Gaylord Opryland Hotel and Convention Center in Nashville, Tennessee, in violation of Section 333 of the Communications Act.
The FCC Enforcement Bureau’s investigation revealed that Marriott employees had used containment features of a wifi monitoring system at the Gaylord Opryland to prevent individuals from connecting to the Internet via their own personal wifi networks, while at the same time charging consumers, small businesses, and exhibitors as much as $1000 per device to access Marriott’s wifi network.
“Consumers who purchase cellular data plans should be able to use them without fear that their personal Internet connection will be blocked by their hotel or conference center,” said enforcement bureau chief Travis LeBlanc. “It is unacceptable for any hotel to intentionally disable personal hotspots while also charging consumers and small businesses high fees to use the hotel’s own wifi network. This practice puts consumers in the untenable position of either paying twice for the same service or forgoing Internet access altogether,” he added.
In March 2013, the commission received a complaint from an individual who had attended a function at the Gaylord Opryland. The complainant alleged that the Gaylord Opryland was “jamming mobile hotspots so that you can’t use them in the convention space.” After conducting an investigation, the Enforcement Bureau found that employees of Marriott, which has managed the day-to-day operations of the Gaylord Opryland since 2012, had used features of a wifi monitoring system at the Gaylord Opryland to contain and/or de-authenticate guest-created wifi hotspot access points in the conference facilities. In some cases, employees sent de-authentication packets to the targeted access points, which would dissociate consumers’ devices from their own wifi hotspot access points and, thus, disrupt consumers’ current wifi transmissions and prevent future transmissions. At the same time that these employees engaged in these practices, Marriott charged conference exhibitors and other attendees anywhere from $250 to $1,000 per device to use the Gaylord Wi-Fi service in the conference facilities.
Under the terms of the Consent Decree the FCC announced today [6 October], Marriott must cease the unlawful use of wifi blocking technology and take significant steps to improve how it monitors and uses its wifi technology at the Gaylord Opryland. Marriott must institute a compliance plan and file compliance and usage reports with the bureau every three months for three years, including information documenting any use of access point containment features at any US property that Marriott manages or owns. To resolve this matter, Marriott will pay a civil penalty of $600,000.
