About 10,000 consumers have been affected by a security breach at Booking.com after becoming a victim to hackers and cyber thieves.
The Netherlands-based OTA has been forced to refund thousands of dollars to customers whose personal details have been stolen. Many had forwarded money to criminals who had accessed Booking.com reservations and demanded prepayment for hotels booked.
Booking.com processes 700,000 room-night bookings in more than 200 countries each day. Chief security officer at Booking.com, Peter Kornelisse, has refused to say how much money was involved in the latest scam but estimated about 10,000 people were affected. He stressed that Booking.com was now on top of the problem.
Mr Kornelisse says Booking.com is not the victim of a data breach but thieves are obtaining customer details by sending messages to hotels to acquire guest details.