Receptionist of the year names winner

Pullman Melbourne on the Park hosted the AICR Australia’s Receptionist of the year competition for 2015. The winner was Madison Groom from Doma Hotels Canberra and will be representing Australia in Vienna in January.

Sevag Keroghlian said in a statement: “We had Pullman Melbourne on the park, The Lindrum Hotel, Doubletree by Hilton, Doma Hotels and The Cambridge Hotel participating, total eight candidates.

“Canberra girl, Madison Groom, has been awarded Receptionist of the Year at the AICR International Association for Deputy Managers and Front Office Managers of Luxury Hotels competition, held in Melbourne.

“The competition focuses on promoting hotel front office roles as a professional career choice, with the nominated reception and front office staff from luxury hotels across Australia hand selected by their Hotel Managers.”

“Being awarded Receptionist of the Year is such an honour. The strength of candidates was very clear, so I was so thrilled to be recognised as the best in my field in Australia,” said Madi Groom, Receptionist and Front Office staff member of Little National Hotel and Brassey Hotel, owned and operated by Doma Hotels.

“Despite never having worked in the hotel service industry previously, in six months Madi demonstrated a passion and aptitude for front office hotel work,” said Kathryn Carling, Hotels Manager of Little National Hotel and Brassey Hotel. “Madi approaches new tasks professionally, striving to provide exceptional guest service on every occasion. Strong staff is so important when working in a fast-paced, well-recognised hotel environment.”

The competition entailed an hour long interview by a judging panel, as well as a hotel scenario based challenge, whereby the candidate had to demonstrate their skills and expertise in handling multiple reception-based tasks in a busy environment.

Ms Groom will now attend and compete for the David Campbell Trophy at the AICR International Congress, to be held in Vienna, Austria in January 2016. The Congress program covers workshops and keynote sessions aimed at furthering the professional development of Front Office staff of luxury hotels, as well as providing attendees with global networking opportunities.

“We wish all the best to Madi and say bring the Trophy to Australia,” added Sevag.

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