Pullman Sydney Airport deploys cloud-based communications system

AccomNews Sunday, July 3, 2016

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ALE, operating under the Alcatel-Lucent Enterprise brand, with McLaren Technologies today announced the five-star Pullman Sydney Airport has become the latest hotel associated with the AccorHotel Group to deploy a combined cloud-based collaboration solution developed by the two companies.

Opened on June 7, 2016, the roll-out at Pullman Sydney Airport is the seventh deployment of the innovative cloud based solution in Australia and New Zealand. Accor’s decision to continue to roll out the solution in its newest location follows successful projects in Adelaide, Mackay, Newcastle, Brisbane and the soon to open Sofitel Wellington, New Zealand.

The deployment of Alcatel-Lucent OpenTouch Enterprise Cloud (OTEC) platform is managed by UXC Connect, whereas Mclaren technologies integrated the hardware into the hotel property management system (PMS). By integrating the PABX component of OTEC into the PMS, the hotel properties can separate the communication spending to bill for telephone calls, provide voicemail, as well as set auto wake-up calls and any other features that might be necessary in a hotel context.

Additionally, AccorHotels can now employ network convergence to combine its internet links into the property with all its administration and guest functionality. It also enables the hotel to improve overall guest services by enabling other applications on top of the network convergence and to allow guests to use their own devices to access hotel services.

“Our movement towards a cloud-based telecommunications system is quite innovative for the hotel industry here in Australia and it’s something we see as a true competitive advantage. As the hotel industry faces technology disruption and stiffer competition than ever before, it’s important that we too are embracing the power of technology,” said Daniel Marden, director IT business systems, AccorHotels Group, Australia.