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Management
Post check-in messaging
I lived for a while in Southern California. In general the United States is renowned for giving good customer service…
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News
TTF call for gov’t to back visitor economy in federal budget
Another month of strong results for Australia’s international visitor market is further evidence why the upcoming Federal Budget should increase…
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Canberra to host international tourism conference in 2016
The ACT will this year play host to the Australian Tourism Export Council’s (ATEC) annual industry event, bringing more than…
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News
World’s largest hotel company to form after stockholders vote
Marriott International and Starwood Hotels & Resorts Worldwide have announced that at separate special stockholder meetings the stockholders of both…
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Tourism
Chris Hemsworth “Kicks off” the Hong Kong Sevens
Get ready, Rugby Sevens fans! This year, global ambassador for Tourism Australia’s latest campaign Chris Hemsworth made a surprise appearance…
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Appointments
Conrad Hotels & Resorts appoints Peter Jon Lindberg director of inspiration
Tasked with driving the vision behind Conrad’s Stay Inspired initiative, Lindberg will assume the role on April 18. The successful…
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News
87% of businesses think economy is slowing or standing still
Most of Australia’s small and medium businesses now think the economy is either slowing (35%) or standing still (52%), while…
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Marketing
The painful truth about hotel SEO (part 2)
This is the second and final instalment in our two-part series on the massive upheaval in hotel SEO best practices.…
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News
Only 29% of hotels are fully leveraging guest intelligence
Increasingly, savvy hoteliers are using guest feedback to make operational and service improvements on property to deliver better guest experiences.…
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Appointments
Wyndham welcomes new director of development for the Pacific Rim
Wyndham Vacation Resorts Asia Pacific has welcomed Matt Holmes to the position of director of development, based at Wyndham Corporate…
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