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Marketing
5 tips for increasing guest satisfaction survey conversion rates
These days, hotel guests are inundated with requests to complete online surveys and it’s not easy to get high participation…
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Appointments
The Star Sydney appoints Melinda Madigan as general
The Star Sydney has announced the appointment of Melinda Madigan to the role of general manager, marketing and entertainment, commencing…
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News
Wyndham comments on data breach settlement
Wyndham Worldwide has issued the following statement regarding its settlement with the Federal Trade Commission following the FTC’s investigation of…
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Appointments
New property manager for Metro Mirage Hotel Newport
Metro Hospitality Group has appointed Sam Kangais to the position of property manager of Metro Mirage Hotel Newport, a hotel…
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News
Receptionist of the year names winner
Pullman Melbourne on the Park hosted the AICR Australia’s Receptionist of the year competition for 2015. The winner was Madison…
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Appointments
Wyndham appoints new resort manager at Ramada Rotorua
Wyndham Vacation Resorts Asia Pacific is pleased to announce the appointment of Justin Mitchell as the new resort manager of…
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News
AccorHotels to acquire Fairmont, Raffles and Swissôtel
AccorHotels has announced the signing of an agreement with the Qatar Investment Authority (QIA), Kingdom Holding Company (KHC) of Saudi…
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Management
Hotels should copy these airline revenue management techniques
It is generally accepted that the modern era of hotel revenue management began when hotels started copying the airlines yield…
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News
Your Christmas survival guide
While other industries wind down from December 24 to enjoy the Christmas and New Year’s celebrations, property managers continue working…
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Technology
Hotels squander millions by ignoring their best prospects
Ask most hoteliers how they attract prospective guests and they’ll tell you about their marketing campaigns and loyalty programs. Ironically,…
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