-
News
Hyatt talks payment card hack investigation
Hyatt Hotels Corporation has completed its investigation of the previously announced payment card incident. The investigation identified signs of unauthorised…
Read More -
News
SiteMinder partners with Priceline.com
SiteMinder has announced that it has partnered with Priceline.com to integrate priceline.com into SiteMinder’s channel manager. Priceline.com’s vice president, Craig…
Read More -
Marketing
A picture is worth a thousand bookings
The days of simply selling “product” (rooms or meeting spaces) are long gone. In its place is a requirement for…
Read More -
Refurbishment
Are you at risk from your balconies?
These days, an army of personal injury lawyers stands by ready to spring into action at the slightest sign of…
Read More -
Developments
Guests flock to gaol for one-of-a-kind stay
The incredibly unique South Australian accommodation provider Old Mount Gambier Gaol is marketed as: “The only gaol you will be…
Read More -
News
Bodies corporate potentially liable for bullying of contractors
A recent Fair Work Commission decision demonstrates how far the Fair Work Act 2009 bullying jurisdiction extends, which will have…
Read More -
News
The sun is setting on sunset clauses in NSW
Late last year the Conveyancing Amendment (Sunset Clauses) Act 2015 (NSW) was passed in parliament to provide increased protection to…
Read More -
Marketing
Hotel marketer’s 10 most popular new year’s resolutions
Based on feedback from your peers, here are the 10 most popular new year’s resolutions from hotel marketers around the…
Read More -
Industry
Hotels can capitalise on OTA complaints – here’s how
If you have 60 seconds, I have 300 words that might help at the NOI line. OTAs might be winning…
Read More -
Management
Personalise your guest experience in just 3 steps
Many hoteliers believe that personalisation is as simple as adding your guests’ first names to emails, but it requires much…
Read More