Industry
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Stupid things hotels do for guests
and how to avoid them... Observations from an industry reporter that might save you a few dollars.
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Reducing bills: hospitality is not a 9-to-5 business
In hospitality, energy consumption never takes a break. Guests come-and-go and providers need to power their businesses around the clock.
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Get with the times: customer service
A hotel can have all the bells and whistles and yet fail to provide a five-star experience when it comes…
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It’s getting hot in here so fix the air conditioning
An oh too familiar phone call received by the front desk of any accommodation provider is undoubtedly one that has been provoked…
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Curated for use: custom furniture that relates to guests
There’s a magical thing that happens when the right people share a vision.
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Changing PMS provider: everything you need to know
I spoke to a property manager at a recent accommodation industry event about what is most important to them when…
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Fill your hotel with overseas business
Management rights, whether permanent, short-term (or holiday-let), hotel or motel; can benefit from overseas or inbound business. Although the term…
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The ethical hotel room… a look at Fairtrade products
Hotels have to consider guests when it comes to hotel products, but how often do they consider those who produce,…
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Personal responsibility and the law of diminishing returns
If you saw the recent 60 minutes feature on the post GFC failure of the CEC Group in North Qld…
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Bank security explained: a basic guide
After my article in the latest Resort News (some said rant but no offence) regarding bank lending and personal responsibility,…
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