Industry
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Dilemmas, decisions & disruption for your accom sector
It’s becoming increasingly clear that the accommodation sector in Australia is experiencing significant change. CBRE Hotels senior broker, Chris Novak,…
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When guests complain, be all EARS!
After trudging back to the desk, waiting in line, and reporting my frustrating experience, what I most often hear the…
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We’re using the wrong message to fight OTAs
Looks like we might have been going about this all wrong. The thought that a guest’s primary travel concern is…
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How to satiate a guest’s subconscious
Colour psychology dates back to the late 1800s, when Swiss psychiatrist Carl Jung started to consider the impact that colour…
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15 things a hotel’s website must have
You've got one face on the internet, and that's your website. If it doesn’t do a good enough job, it…
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Basic, better, best: low season revenue strategies
Low season; it’s a term no hotelier likes to hear. In times of lower demand, some hoteliers adopt the ‘busy…
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Things you’d say to guests if you could
Is there a little bit of Basil Fawlty in everyone? Patience is a virtue but sometimes people are just a…
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Keeping your loo roll squared away
The modern toilet roll: an essential item across the Western world. We can thank the Brits for the paper product…
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Vender bender: refresh your guest offering without leaving bumps in the road
My last encounter with an interesting vending machine (not a phrase I can say I’ve typed before) was with an…
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Measuring and incentivising front desk and reservations upselling
Chances are that like most hoteliers this time of year you are busy formulating your financial game plan for 2018.…
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