Industry
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Privacy or pleasantries? A personal Airbnb predicament
Having narrowly missed out on hotel accommodation in a small town for a big wedding, I turned to my only…
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Where’s the anti-monopoly OTA legislation? Qs raised at ARAMA panel
accomnews attended two of the ARAMA expert panel and expo events in Queensland last week, where some of the biggest…
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Higher customer service leads to higher revenue, profits & fun
There is a range of simple things we can do to enhance a guest’s stay, and here is a potpourri…
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A perfect front-desk welcome
As a hotel industry hospitality trainer, I surely have a more critical eye for detail than the average guest...
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The first thing DOSMs should do every morning
Today’s hotel marketers are drowning in metrics and most are irrelevant to your hotel owners.
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Phone manner matters
“The hotel room wasn’t clean or very comfy, the roof leaked… but Paul the reception guy was awesome,” said one…
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What’s scaring accom professionals this Halloween?
In honour of Halloween earlier this week, we asked accom professionals from coast to coast, representing properties of all sizes,…
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SHOCKING, SCARY accom clichés to avoid
Are you aiming for Best Exotic Marigold Hotel charm but fear you might be more of a Bates Motel? It's Halloween (tomorrow)! It's…
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5 reasons online guest reviews suck
You could have 500 'excellent' reviews, and people will still read the three 'terrible' ones. Life is cruel.
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Is your accom property ‘Instagrammable’?
If you didn't Instagram it, did it really happen? An ever increasing number of Australians are on the social photo…
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