Industry
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True hospitality starts with the human heart
As a hotel industry sales and guest services trainer, on average I experience six or more hotel stays each month. Once…
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Tap into consumer fears about OTAs
Stop competing on rates. Win back bookings from OTAs by reminding guests of how unreliable, uncertain and problematic OTA reservations…
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Is power costing you more than ever?
Electricity spot market prices sky-rocketed last week, from around $100 per megawatt hour to over $12,000.
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Travel trends set to shape 2018
As 2018 begins, accommodation provider Oaks Hotels & Resorts is anticipating a year of self-contained accommodation, rural destinations and multi-generational…
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Working with your partner… the good, the bad and the ugly (mostly good)
My story starts on a cold, wet Melbourne night. While at a friend’s 21st birthday party, I was lucky enough…
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Awkward hotel lobby moments, GOODBYE 2017
It's been a long year and as it's our last ever newsletter for 2017 (expect us back in your inbox…
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Wily Irish Mammy shares her ‘surprise’ anniversary Airbnb getaway
The potential of romance was in the air this month, when Himself took me, your very own Mammy, to Sydney…
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Where’s your wolf pack?
Whether you’re a lone wolf or team player, there’s always something to be said for power in numbers. Branding of some…
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So you think you know what a B&B is?
How about 'guest hosting'? B&Bs have a quaint, rose-coloured reputation that many folks associate with seasonal charm. But what is…
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An uncomfortable interview with ABC & Airbnb: Recap
A recent interview on ABC radio between Jon Faine, and Airbnb’s Brent Thomas quickly escalated from a discussion on the…
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