Sunday, September 23, 2018


Dilemmas, decisions & disruption for your accom sector

It’s becoming increasingly clear that the accommodation sector in Australia is experiencing significant change. CBRE Hotels senior broker, Chris Novak, recently shared his thoughts on accommodation industry trends, guest expectations, and the disruption caused by new players such as Airbnb.

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Tailoring hotel offerings to growing markets

International travel is at an all-time high, particularly with the Chinese market increasing in Australia and New Zealand year on year. In light of this increase, Accomnews spoke exclusively with Oaks Hotels & Resorts’ general manager, Daniel Csortan, about the importance of understanding a hotel’s market and tailoring services and amenities.

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EXCLUSIVE: Sarah McCully talks shifting development at Choice Hotels

The former general manager of Star Ratings and BIG4 alumnus spoke with accomnews about her brand-new role at Choice Hotels Asia-Pac, one of Australia’s largest hotel franchise groups. “Coming from BIG4, I believe that I have a foundation of knowledge on why people buy into a franchise as well as an understanding of what makes a franchise model successful,” she …

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Interview: Hilton’s Vice President CRM talks guest data

Mark Ross-Smith spoke with Jonathon Wardman, Vice President CRM at Hilton about hotel guest data, how Hilton is leveraging the use of data, and the success of the much publicised Stop Clicking Around campaign. Hilton isn’t known as being on the forefront of big data, so Mark asked Jonathon what was happening under the hood. Jonathon has been with Hilton …

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What should be the political focus for Aussie accom providers?

accomnews spoke exclusively with Joe Shlegeris, the Greens candidate with a business background who is running for the Queensland seat of Noosa. He talked about Airbnb, the backpacker tax, rate parity and which policies he thinks will impact accom professionals most directly over the next few years. “The key issues are focusing on how the government works for the benefit of the …

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