Management

A positive and effective way to combat Airbnb

As a hotelier, it’s hard to ignore the meteoric rise of the sharing-economy. Industry leaders like Airbnb offer a tempting…

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Are you okay? How hospitality can save a life

This isn’t a subject many wish to tackle: suicide. The issue tends to be brushed under the carpet or addressed…

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Car parks: incorporate LED and illuminate the way…

One of the most versatile technologies for accommodation and hospitality applications is LED lighting. The use of LED technology can…

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Waterproofing: preparation and vigilance

Accommodation providers often have unique difficulties with waterproofing. Owners require advice and guidance on how to approach their waterproofing issue.…

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Wallaroo Shores Resort to be operated by Mantra Group

Leading Australian accommodation operator Mantra Group will manage the multi-million-dollar Wallaroo Shores Resort when it opens on South Australia’s Yorke…

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You thought your electricity supply was scary?

I received this photo and it inspired me to write a post on scary examples from within the electricity energy…

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Reviews: what motel owners need to know

A discussion we are having with motel owners and managers more and more of late is the anxiety being felt…

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What rate? The quality versus price challenge

There are a couple of expressions that always cross my mind when I am contemplating an important decision, particularly one…

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Use click-to-call to make it harder for OTAs to poach your guests.

Although online and mobile bookings continue to grow, studies find that potential customers still value being able to speak with…

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Post check-in messaging

I lived for a while in Southern California. In general the United States is renowned for giving good customer service…

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