Management
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The impact of new town planning laws on tourist accommodation
Having grown up as a boy in Melbourne before coming to the Gold Coast, where I have been in our…
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Gallery Vie, a year on…
It is just over a year since the Queensland Civil and Administrative Tribunal (QCAT) on April 24, 2015 handed down…
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Give or take 50!
Not so long ago I had a discussion with a client regarding an impending contract for sale he was about…
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Making the most of a first impression
We’ve all heard the expression that “you never get a second chance to make a first impression”. Recent studies support…
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Gold in emails
You do of course record your guest’s details, but do you also record their email addresses? If not, why not?…
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Driving direct bookings
A common concern and point of discussion within the accommodation industry is the trial of finding a good balance between…
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Be proactive with your property’s external maintenance
When a guest catches the first glimpse of your establishment, what impression do you think it makes? Does your exterior…
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How important is street appeal?
One of the biggest and best advertisements for any business positioned on a main road, or anywhere there is a…
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Virtual reality is a must!
What would you do if you had a spare $2 billion laying around? If you are anything like me, you…
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First impressions…
In the modern era of hospitality, the buzz is all about measuring pipeline velocity, plotting trends and analysing guest behaviour.…
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