Management
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Is someone being rude to you? Don’t take it personally, it says more about them than you
Rude guests? Gary Fahey reveals the dark psychology behind rudeness and how to protect yourself from emotional damage.
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Who are the Top 10 hotel owners and operators in Australia and New Zealand?
BREAKING NEWS: CBRE’s 2025 hotel rankings are in — see who’s on top and where the smart money’s heading next.
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Hospitality’s inclusive future: Blue Mountains to launch first integrated training campus
Social enterprise Hotel Etico to integrate campus with Blue Mountains International Hotel Management School following partnership with Schwartz Family Company…
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Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street Mall unveil leadership team
The new hotels will be led by an accomplished team of hospitality professionals, many of whom bring deep IHG experience.
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Smart staffing: Rethinking housekeeping in 2025
Many operators are moving away from traditional staffing models to more flexible, scalable solutions to ensure standards are maintained.
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Hotel occupancy mid-year report card: “Improved performance, but can do better!”
The nation’s peak accommodation body has released its mid-year hotel room report card for 2025.
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Confident pricing: Blending experience with smart tools
Setting nightly rates has long relied on experience, local knowledge and a practical understanding of guest demand. But the traditional…
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Op-Ed: Hotels will need to be agile to cater for the new era in corporate travel
Exclusive: JLL’s Ross Beardsell argues that new trends in corporate travel will require hoteliers to reassess whether they are meeting…
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Reimagining hospitality growth through tech this new financial year
Exclusive Op-Ed: Nicole Buisson on why now’s the time to invest in tech and turn optimism into real growth.
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Turning the winter cold into your venue’s hottest season
Exclusive Op-Ed: Paul Hadida on how seasonal creativity and guest insights can make winter your second peak season.
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