Op-Ed
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The power of a single source of truth: 5 benefits of a cloud-based hotel management system
Op-Ed: Eric Wong on how to get a view from the control tower so you can cost-effectively offer exceptional guest…
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‘Swift’ action needed to arrest the decline in inbound tourism
Exclusive-Op-Ed: On the one hand the Taylor Swift ‘invasion’ is forecast to generate a boom in Feb 2024 but on…
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Op-Ed: Why the link between employee & customer experience is key to increasing profits
Monique Richardson on reasons why improving the employee experience & aligning it to customer experience must be a priority
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Op-Ed: Australia’s winter season shows promising signs that international travel is warming up
Micheal Dykes looks at what’s happening in travel in two very different winter destinations: Gold Coast and Melbourne
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Exclusive: CBD hotels need to adapt and innovate to cater for the ‘new normal’
Ross Beardsell asks: Based on the latest research should we accept that hotels may not return to the pre-pandemic model…
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Op-Ed: Intriguing lessons from Tokyo’s capsule hotels
For Australian Accom operators, the Japanese concept of capsule hotels serves as a reminder to make the most of the…
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Is your accommodation business ready for negative media attention?
Op-Ed: Pete Burdon says fake allegations or bad reviews are all it takes to ruin your reputation & asks are…
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Attribute-based shopping technology: Better results for travellers & hoteliers
Op-ed: Hari Nair on how an innovative new shopping model for the entire hotel industry can improve guest experience &…
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Op-Ed: Yes bathrooms can be both beautiful and accessible
Kerry Williams shares her tips on how to create bathrooms that are functional, accessible, and beautiful, all at the same…
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Is the three year golden era for regional accoms about to end?
Exclusive Op-ed: Are Australian regional hotels facing a change in consumer buying behaviour as the outbound tourism wave gains momentum?
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