Jaquie Scammell

Jaquie Scammell is the award-winning author of The Future of Service is 5D, Service Habits (2nd ed) and Service Mindset. She’s an eminent keynote speaker, a thought leader in the field of service leadership and the CEO and founder of ServiceQ – a business which partners with organisations to reimagine their service culture and develop conscious service leaders, engaged employees and loyal customers. Find out more at www.serviceq.co.

Management

Jaquie ScammellWednesday, March 27, 2024
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Exclusive Op-Ed: Are customer service roles at risk of being extinct?

Thought leader Jaquie Scammell: "It’s hard to imagine what the future of hospitality may look like, because AI and technology…
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Exclusive Op-Ed: Are customer service roles at risk of being extinct?