Op-Ed
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Beyond the roster: Attracting and retaining quality staff in regional accommodation
Op-Ed: Although there is no complete solution to staffing problems, Emily Stephens says there are actionable steps to help operators…
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Setting the tone: Why clarity matters when recruiting a motel manager
Op-Ed: Dianne Collie says clear roles must always be matched with practical frameworks and mutual trust
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The hospitality shift: Embracing innovation to deliver personal and purposeful customer experiences
Op-Ed: Eric Wong explores where the industry is heading and how leaders can build a resilient future and thrive in…
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James Goodwin: Telling the accommodation story this election
We need to engage with all sides of politics and tell our story—because, as an industry, we have a compelling…
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Art of welcoming guests with disabilities: 5 Simple tips for reception success
"How can we make your stay more comfortable?" A warm, thoughtful welcome ensures every guest feels valued and respected
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Time to fall back in love again with mid-market hotels
Exclusive Op-Ed: From overlooked to overbooked: JLL’s Ross Beardsell on transforming the mid-market
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The evolution of personalisation in hotels: Enhancing guest experiences through technology
Op-Ed: Peter Ollerton, WorldVue explores how AI-driven solutions are reshaping hotels—can technology truly craft deeply personalised guest experiences?
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The power of regional events: Fuelling growth in hospitality and tourism
Op-Ed: Emily Stephens explores how both major and minor events can lead to increased revenue and lasting relationships for local…
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Op-Ed: Leadership lessons from the trenches
"All I knew was the type of boss... I didn’t want to be!" Samuel Steel on leadership and the rapid…
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Behind the scenes of the Paris Olympics: Hospitality in action
Exclusive Op-Ed: Housekeeping Management Consultant Liz Lycette shares her experience at the Paris 2024 Olympics
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