Op-Ed
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Analytics aren’t enough: How GenAI is transforming hotel decision-making
Op-Ed: Eric Wong on how GenAI adds the human touch to data, unlocking instant, property-specific insights for hotel leaders.
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The future of housekeeping in Australia: Why training the next generation matters
In her latest op-ed, Liz Lycette highlights a concerning gap in how we support the professional development of housekeeping managers.
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Creating a culture that retains staff: Why people-first operators thrive
Op-Ed: Are you treating your staff like people—or just positions to fill? Sam Steel, Resly, explains how getting this right…
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Reimagining hospitality growth through tech this new financial year
Exclusive Op-Ed: Nicole Buisson on why now’s the time to invest in tech and turn optimism into real growth.
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Accessibility Accreditation transforms and enhances the guest experience
Op-Ed: Kerry Williams says she designed the Accessible Accreditation program with one focus — making sure the guest experience is…
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Colour, paint & finishes, for experience and identity
Op-Ed: According to Michael Kirwan, Cortasia, it’s the colour that elevates and enhances the experience created for guests.
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Data silos: The unraveling of the hotel guest journey
Op-Ed: Tina Markowitz, Cendyn: Different systems for different functions, all doing their job. But is it time to ask: what’s…
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Transforming underutilised hotel spaces into revenue streams
Exclusive Op-Ed: With the focus on profits for hotel managers and owners, JLL’s Ross Beardsell says it might be time…
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Chief Everything Officer: The onsite manager’s role in 2025
Op-Ed: Are onsite managers juggling too much? Chris de Closey on why they shouldn’t do it all.
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Remember when motels had restaurants? Some still do
Op-Ed: Andrew Morgan says that while times have changed, there will always be strong demand for food and beverage operations…
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