Op-Ed
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Colour, paint & finishes, for experience and identity
Op-Ed: According to Michael Kirwan, Cortasia, it’s the colour that elevates and enhances the experience created for guests.
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Data silos: The unraveling of the hotel guest journey
Op-Ed: Tina Markowitz, Cendyn: Different systems for different functions, all doing their job. But is it time to ask: what’s…
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Transforming underutilised hotel spaces into revenue streams
Exclusive Op-Ed: With the focus on profits for hotel managers and owners, JLL’s Ross Beardsell says it might be time…
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Chief Everything Officer: The onsite manager’s role in 2025
Op-Ed: Are onsite managers juggling too much? Chris de Closey on why they shouldn’t do it all.
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Remember when motels had restaurants? Some still do
Op-Ed: Andrew Morgan says that while times have changed, there will always be strong demand for food and beverage operations…
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Why caretakers are the unsung heroes of Australia’s caravan parks
More than just groundskeepers, caretakers are custodians of atmosphere, guardians of property, and often the first friendly face guests encounter.
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Op-Ed: Australian hotel performance set to return to ‘near normal’ trading conditions
Exclusive: A massive Chinese incentive group, a series of bumper sporting events, the rise of ‘premium leisure’ travel and lower…
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The data-savvy hotel: Turning insights into unforgettable stays
Op-Ed: According to Eric Wong, access to AI is now universal, but mastery lies in how skilfully it’s applied in…
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Beyond the roster: Attracting and retaining quality staff in regional accommodation
Op-Ed: Although there is no complete solution to staffing problems, Emily Stephens says there are actionable steps to help operators…
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Setting the tone: Why clarity matters when recruiting a motel manager
Op-Ed: Dianne Collie says clear roles must always be matched with practical frameworks and mutual trust
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