Op-Ed
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Why caretakers are the unsung heroes of Australia’s caravan parks
More than just groundskeepers, caretakers are custodians of atmosphere, guardians of property, and often the first friendly face guests encounter.
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Op-Ed: Australian hotel performance set to return to ‘near normal’ trading conditions
Exclusive: A massive Chinese incentive group, a series of bumper sporting events, the rise of ‘premium leisure’ travel and lower…
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The data-savvy hotel: Turning insights into unforgettable stays
Op-Ed: According to Eric Wong, access to AI is now universal, but mastery lies in how skilfully it’s applied in…
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Beyond the roster: Attracting and retaining quality staff in regional accommodation
Op-Ed: Although there is no complete solution to staffing problems, Emily Stephens says there are actionable steps to help operators…
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Setting the tone: Why clarity matters when recruiting a motel manager
Op-Ed: Dianne Collie says clear roles must always be matched with practical frameworks and mutual trust
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The hospitality shift: Embracing innovation to deliver personal and purposeful customer experiences
Op-Ed: Eric Wong explores where the industry is heading and how leaders can build a resilient future and thrive in…
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James Goodwin: Telling the accommodation story this election
We need to engage with all sides of politics and tell our story—because, as an industry, we have a compelling…
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Art of welcoming guests with disabilities: 5 Simple tips for reception success
"How can we make your stay more comfortable?" A warm, thoughtful welcome ensures every guest feels valued and respected
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Time to fall back in love again with mid-market hotels
Exclusive Op-Ed: From overlooked to overbooked: JLL’s Ross Beardsell on transforming the mid-market
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The evolution of personalisation in hotels: Enhancing guest experiences through technology
Op-Ed: Peter Ollerton, WorldVue explores how AI-driven solutions are reshaping hotels—can technology truly craft deeply personalised guest experiences?
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