In-Room Technology Trends in 2025: Enhancing the Guest Experience and Operational Efficiency

Guests now seek a blend of convenience, personalisation, and sustainability in their stays. Here’s a look at what Guests are looking for in their in-room technology, how it can improve operational efficiency, and the innovations that are set to become standard over the next few years.

Multi-Functional Digital Platforms

Guests expect more than just basic amenities; they want a comprehensive digital experience that enhances their stay at every touchpoint. Hoteza exemplifies this with its range of solutions:

Smart TVs & Interactive Displays

The integration of smart TVs and interactive displays are set to revolutionise in-room experiences:

• Personalised Welcome Screens: Upon entering their rooms, Guests are greeted with personalised screens that offer entertainment and integrate with hotel systems like PMS, SOS, and GRMS. This integration allows Guests to view live billing details, make service requests, and even check out seamlessly with online payments.
• Room Control Features: Transforming the TV and Personal Device (Mobile Phone/Tablet) into a central hub, Guests can manage lighting, temperature, curtains, and other room settings, enhancing comfort and convenience.
• Enhanced Entertainment Options: Access to a variety of streaming services, multilingual content, and compatibility with personal devices ensures a consistent and intuitive experience.

Personalised Streaming & Entertainment Services

Guests increasingly expect a personalised and private viewing experience:

• Secure Streaming Access: Hoteza allows guests to log into their streaming accounts directly from their in-room TV, offering a secure and uninterrupted viewing experience to the Guest preferred content.
• On-Demand Entertainment Library: Catering to diverse preferences, this library offers a wide selection of movies, shows, and tailored recommendations from the latest in Entertainment releases.
• Device Connectivity: Seamless interaction between personal devices and in-room displays is crucial, with connectivity extending to other Hoteza solutions like HotSign and the Guest App.

Casting & Mobile Integration

Incorporating Guests’ personal content into their hotel experience is becoming standard:

• Cloud Cast: Hoteza’s Cloud Cast allows Guests to watch content from apps like Netflix and Disney+ on their in-room TV by simply scanning a QR code.
• Dashboard Analytics: This tool allows hotel staff to monitor usage, optimise accessibility, and ensure the solution is performing at its best.

Enhancing Operational Efficiency

In-room technology not only enhances the Guest experience but also improves operational efficiency:

• Streamlined Operations: Integrated systems reduce the workload on staff by automating tasks such as check in, room service orders, maintenance requests, and check-outs. This is achieved through seamless integration with systems such as the PMS, BMS POS, work Flow, Interel GRMS and EOS, ensuring a cohesive and efficient operation.
• Energy Management: Smart room controls, integrated with Interel GRMS and EOS, can significantly reduce energy consumption by integration of the HVAC to the INterel RCU and customisation of thermoregulation and adjusting lighting and temperature based on occupancy and Guest preferences.

Sustainability Through Technology

As hoteliers increasingly seek sustainable solutions, energy-efficient Guest room technology plays a vital role. With Smart Thermostats and Lighting Systems, it can simply adjust settings based customised logic for the RCU and occupancy, reducing energy wastage and contributing to an eco-friendlier stay.

In 2025, in-room technology is set to transform the Guest experience by offering personalised, seamless, and sustainable solutions. Innovations like multi-functional digital platforms, smart TVs, personalised streaming services, and mobile integration not only meet evolving Guest expectations but also enhance operational efficiency and support sustainable practices. As the hospitality industry continues to embrace these advancements, Guests and Operators can look forward to an elevated and more eco-friendly stay.

For more information contact Vintech Systems
on +61 2 9472 2000, email [email protected]
or visit www.vintech.com.au