
Australians expect hotel standard Airbnb
A recent survey found that the majority of Australian respondents expect Airbnb accommodations to be professionally cleaned, in order to create a more hotel-like experience for their guests.
A study by professional cleaning company, Uber Clean House surveyed 1500 Australian residents over the age of 18 and was conducted across Australia between May 20 and 25, 2016.
It concluded that Airbnb short-term accommodation hosts risk losing bookings if they receive low ratings on their cleanliness and guests expect a hotel-level of professional cleanliness.
Airbnb already urges hosts to create a more professional cleanliness experience and this study reinforces that strategy.
On Airbnb’s Australian site, the company recommends to its hosts: “If you can’t do the cleaning, you can always add a cleaning fee to your listing price and hire a professional cleaning service.”
It all begs the question, ‘why don’t guests just go to a professionally cleaned hotel’?

Mandy has over two decades of experience in accommodation and tourism industry writing, and she is also an accomplished editor and publisher. As co-Director of Multimedia Pty Ltd, a trusted B2B content provider for the accommodation and education sectors in Australia and New Zealand, she oversees high-quality print and digital content across notable publications, including AccomNews, Resort News, and School News, along with the property listing platform AccomProperties. Mandy’s contributions have been recognised with the Female Leader Award at the Best of Tourism 2023 and the ARAMA Life Member Award in 2024.