Franchisees reign supreme at new awards
Choice Hotels' Top-performing franchisees were recognised this week, from Melbourne to Mackay...
While Australians have been busy exploring their own country, hotel franchise group Choice Hotels Asia-Pac got busy recognising its top performers in its annual and highly popular Gold Awards.
Newcastle, NSW’s Terminus Apartments, Ascend Hotel Collection, was announced as the Ascend Hotel of the Year 2020, celebrating its excellent efforts to provide great customer service and exceptional guest experiences.
Other properties from Melbourne to Mackay, and many places in between, were also recognised as the 2020 Gold Award winners and the list is a must-read for Anyone booking holidays in 2021.
2020 Hotel of the Year Winners:
– Terminus Apartment Hotel, Ascend Hotel Collection – Ascend Hotel of the Year 2020
– Clarion Suites Gateway, Melbourne – Clarion Hotel of the Year 2020
– Quality Hotel Rules Club Wagga – Quality Hotel of the Year 2020
– Comfort Inn on Main Hervey Bay – Comfort Hotel of the Year 2020
– Econo Lodge Border Gateway Wodonga – Econo Lodge Hotel of the Year 2020
Trent Fraser, CEO at Choice Hotels Asia-Pac, said all hotel operators this year deserved acknowledgement for the challenges they had overcome and the innovation they applied throughout the year.
“It is wonderful to recognise our top operators this year through our Gold Awards. These franchisees have applied great resilience and innovation to deliver outstanding service and create memorable experiences for their guests, despite the unprecedented challenges they faced,” he said.
“We commend all of those within the Choice Hotels network who have overcome challenging odds over the last 12 months, and have shown great resilience and positivity towards the recovery effort.
“We hope the 2020 Awards list inspires more Australians to get out, holiday and explore our regions, supporting local economies and jobs that have been impacted by the pandemic.”
The Choice Hotels Awards are measured on a ‘likelihood to recommend’ metric calculated on direct and verified customer feedback, combined with franchisee engagement in Choice Hotels Asia-Pac programs and initiatives such as the Choice Privileges loyalty program, corporate social responsibility partnerships, and numerous marketing promotions throughout the year. The nominees are judged by a panel from the Choice Hotels Asia-Pac executive team. March 2021
Each property named as the ‘Hotel of the Year’ for their brand goes into the running for the Choice Hotels International Hotel of the Year awards, to be announced later in the year.
CHOICE HOTELS ASIA-PAC 2020 GOLD AWARD WINNERS:
ASCEND HOTEL COLLECTION
- Terminus Apartments, Ascend Hotel Collection – Ascend Hotel of the Year 2020 Newcastle NSW
- Breeze Mooloolaba, Ascend Hotel Collection Mooloolaba QLD
- Ingot Hotel Perth, Ascend Hotel Collection Perth WA
CLARION
- Clarion Suites Gateway – Clarion Hotel of the Year 2020 Melbourne VIC
- Clarion Hotel Townsville QLD
QUALITY
- Quality Hotel Rules Club Wagga – Quality Hotel of the Year 2020 Wagga Wagga NSW
- Quality Hotel Wangaratta Gateway Wangaratta VIC
- Quality Inn Sunshine Haberfield NSW
- Quality Hotel Taylors Lakes Taylors Lakes VIC
- Quality Suites Ashburton Ashburton NZ
- Quality Resort Siesta Albury NSW
- Quality Inn Carriage House Wagga Wagga NSW
- Quality Hotel City Centre Coffs Harbour NSW
COMFORT
- Comfort Inn on Main Hervey Bay – Comfort Hotel of the Year 2020 Hervey Bay QLD
- Comfort Inn May Park Horsham VIC
- Comfort Inn Western Warrnambool VIC
- Comfort Inn Coober Pedy Experience Coober Pedy SA
- Comfort Inn Deakin Palms Mildura VIC
- Comfort Inn Blue Pacific Mackay QLD
- Comfort Inn Grammar View Toowoomba QLD
- Comfort Inn Kauri Court Palmerston North NZ
ECONO LODGE
- Econo Lodge Border Gateway Wodonga – Econo Lodge Hotel of the Year 2020 Wodonga VIC
- Econo Lodge Beachside Mackay QLD
- Econo Lodge Alabaster Cowra NSW
- Econo Lodge Mildura Mildura VIC
BEST NEW HOTEL 2020 WINNER
- CH Boutique Hotel, Ascend Hotel Collection Tamworth NSW
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